Service Coordinator (Central Time Zone)

Jacuzzi Group•Houston, TX

4d•Remote

About The Position

The Jacuzzi® Brand, founded in 1956, is now the Jacuzzi Group, a leading manufacturer of home and outdoor products sold in over 60 countries. Jacuzzi Bath Remodel, the fastest-growing business unit, has launched 12 locations nationwide in under 4 years, combining premium materials, expert sales teams, certified installers, and over 60 years of excellence to ensure high customer satisfaction. Jacuzzi Bath Remodel is seeking a Service Coordinator for its National Service & Training team to manage daily service and installation operations. This role is crucial for driving customer satisfaction through strong customer relations, high-quality service, efficient scheduling, organization, and problem-solving for service, scheduling, and installation challenges. Experience with Service/Repair scheduling is highly preferred.

Requirements

5+ years of HVAC/Plumbing Dispatching experience.
Proficient in CRM software (Salesforce).
Able to effectively relate and communicate with all levels of employees and customers.
Must be dependable - must demonstrate thorough follow-up and responsiveness.
Must demonstrate the ability to prioritize various tasks effectively and adapt seamlessly to evolving circumstances.
Must possess the ability to remain calm and composed while effectively communicating with customers.

Nice To Haves

Experience with Service/Repair scheduling is highly preferred.

Responsibilities

Address customer complaints and service-related issues promptly with a commitment to maintaining positive customer relations in a professional manner.
Possess a comprehensive understanding of all facets of installation.
Schedule and coordinate service calls of all natures which would include plumbing (cartridges, showers heads, handhelds). May also include flooring repair, wall repair, minor drywall repairs.
Manage the schedules of 10+ Service Technicians across the nation.
Create work orders for materials needed and work to be completed.
Maintain effective communication with the Senior Services Manager, Senior Production Manager and Service Technicians for various Jacuzzi Bath Remodel locations.
Ensure that data and notes are consistently updated in the scheduling software.
Upload service tickets and photos into CRM (Salesforce).
Coordinate and schedule subcontractors if necessary.
Take escalated customer calls and coordinate with management for resolution.
Other duties as assigned.