Service Coordinator

The Brick • Mississauga, ON

1d • CA$20 - CA$22

About The Position

Trans Global is actively seeking to expand our service team. We are looking for a Service Coordinator with a great customer focused attitude! The winning combination of superior teamwork, decision making, and self-motivation will ensure success. Please note that this is an 18-month contract.

Requirements

• Superior organizational skills.
• Strong analytical and decision-making skills.
• Exceptional teamwork approach
• Proven ability to remain focused and work under pressure to meet deadline requirements.
• Customer Service focused.
• Strong desire to take ownership and accountability of task completion.
• Excellent communication skills both written and verbal
• Minimum College Diploma or High School with equivalent experience.

Nice To Haves

• Fluency in Microsoft Office, particularly MS Excel and Outlook, would be considered a definite asset.

Responsibilities

• Provide superior support to our technician service team by researching and answering a variety of inquiries.
• Manage daily reports, taking appropriate action to ensure a positive customer experience.
• Communicate COD estimates to customers and process events to make certain they are scheduled.
• Work with the National Operations team to resolve potential issues that may delay work order (event) completion.
• Manage customer escalations, working with consumers to identify and execute solutions.
• Follow up with technicians regarding outstanding parts receiving and returns, holding them accountable to a high level of customer satisfaction.
• Assist in managing parts on events by transferring them to alternative technicians, receiving, and following up with National Parts and local parts team.
• Respond to daily incoming emails and events held awaiting action / administrative review.
• Support the achievement of key performance measurements: FTC (First time complete), RTAT (Repair turnaround time) and NPS (net promoter score).
• Provide dispatch support as required.

Benefits

• Health
• Dental
• Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree