Service Coordinator - Little Creek

Liberty Military Housing•Virginia Beach, VA

6d•Onsite

About The Position

At Liberty Military Housing, we are dedicated to serving those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We pride ourselves on our highly trained team of professionals who bring a proactive, solution-oriented mindset, along with empathy and understanding for our residents and each other. Liberty Military Housing is committed to employee development, offering over 150 hours of professional development annually. Our culture is built on camaraderie and collaboration, prioritizing people and honoring diverse experiences. We seek dedicated team members to help us achieve our company goals, offering excellent benefits, training, development, and advancement opportunities.

Requirements

1-2 years of experience in residential property management or a customer service role preferred.
Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office (Word, Excel), and other software applications (e.g., Yardi, Payscan) preferred.
Effective communication and interaction skills with customers, vendors, management, and co-workers.
Strong service and interpersonal skills.
Ability to work in a fast-paced environment, multi-task, prioritize, and complete assigned duties.
Must possess a valid driver's license.
Ability to operate a company or personal vehicle or electrical cart.
Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
Knowledge of OSHA laws and regulations.
Ability to travel to other regional locations for work, training, meetings, and other work-related activities.
Must be able to meet performance standards and comply with company policies.
Must possess a positive and professional demeanor in all interactions.

Responsibilities

Schedule and conduct home inspections related to the move-in/move-out process, including pre-move-in/pre-move-out, and final inspections.
Assist with the ordering and scheduling of vendor services.
Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion timelines.
Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Provide residents with any charges related to move-out/final inspection results.
Create purchase orders for all vendor maintenance services and products (e.g., paint, flooring).
Generate work orders for make-readies and other maintenance service requests.
Assist with the closing of work orders/tickets once work is completed.
Schedule and monitor water intrusion, including communicating with residents, follow-up, and issuing 3-day notices.
Conduct resident follow-ups after services are rendered/completed.
Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner.
Address and follow up on customer service concerns from Satisfacts surveys.
Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).
Perform various administrative and computer tasks, including email communications and data entry into various software and information systems (Payscan, Yardi, etc.).
Assist with the distribution of correspondence/notices (3-day notices, move-out charges, water intrusion, other important resident notices pertaining to maintenance services, etc.).
Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control) to ensure community maintenance meets LMH quality standards.
Operate a company or personal vehicle to travel to various locations for work purposes.