Service Coordinator

HSC Holdings Inc • Vaughan, ON

2d • Onsite

About The Position

Our Jaguar Land Rover Thornhill dealership is looking for a Service Coordinator to join our amazing team! The Service Coordinator is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative tasks, oversee all appointments and consult with the management team regarding any discrepancies. The Service Coordinator ensures customer mobility when appointments are booked, balances the cash at the end of the day and will handle customer inquiries and if further information is required, a Service Consultant or member of the management team is consulted.

Requirements

• High school diploma or equivalent
• Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook
• Excellent communication skills and customer service. Including written and verbal skills to communicate with all Service Consultants and Management
• Previous experience in a customer service role
• Ability to maintain filing systems and database
• Professional appearance & friendly disposition
• Ability to work efficiently in a high-pressure environment

Nice To Haves

• Experience using dealership related software is preferred

Responsibilities

• Answer all incoming phone calls within three rings.
• Answer any inquiries possible and acquire assistance if necessary.
• All customer interactions are to be performed in a friendly and helpful manner.
• Maintain and control service appointments.
• Perform service department administrative tasks as directed by management.
• Book service appointments as per the dealership’s appointment process.
• Arrange for customer mobility with the dealerships shuttle or loaner vehicle.
• Balance cash at the end of the day.
• Follow up with customers and book appointments for special ordered parts.
• Review the special order parts files, and then call the customers once parts have arrived.
• Assist customers when picking up their vehicles, and accept payment when necessary.
• Greet customers when Service Consultants are not available.
• Ensure the refreshment area is tidy.
• Report any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers.

Benefits

• Competitive salary
• Excellent Group Benefits package.
• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.
• Tuition reimbursement program.
• Corporate support.
• Mentorship and development.
• Unlimited careers opportunities within our automotive group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees