Service Coordinator

EAST HOUSE CORPORATION•City of Rochester, NY

14h•Hybrid

About The Position

The Service Coordinator HOPE partners with clients recovering from mental illness, chemical dependency, and/or co-occurring conditions to identify, access, and maintain linkages with treatment, housing, rehabilitation, and community services. Working within a person-centered approach, the Service Coordinator teaches essential living skills to support clients in achieving stable, independent living and improving their quality of life. In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.

Requirements

High School Diploma or equivalent with 4-6 years of paid human service experience, or
Associate's degree with 2-4 years of paid human service experience, or
Bachelor's degree in a human service-related field with 1-3 years of paid human service experience.
NYS motor vehicle license, safe driving record, and availability of a personal vehicle for work.
Effective counseling with culturally diverse individuals with psychiatric and/or chemical dependency issues.
Skills in counseling, crisis assessment, and intervention within a psychiatric rehabilitation framework.
Goal planning and implementation; effective communication and teamwork with diverse clients and staff.
Ability to assess, monitor, and evaluate needs and progress.
Basic computer literacy and Microsoft Word skills.
Experience using multiple database programs.

Responsibilities

Develop individualized Service Plans with clients based on their goals.
Manage caseload to coordinate services within the community network.
Advocate for clients' mental health, chemical dependency, physical health, financial, legal, career, social supports, and recreational services.
Provide transportation as needed and complete necessary referrals.
Interact independently with clients in various settings, using knowledge of mental illness and sound judgment.
Participate in case reviews to ensure quality services.
Maintain knowledge of best practices and community resources through ongoing training and education.
Collaborate with clients to locate and maintain affordable housing.
Support and advocate in client-landlord relationships.
Develop and maintain positive relationships with landlords, neighbors, community groups, referral sources, and service agencies.
Facilitate access to housing subsidies, utility assistance, food pantries, and other community resources.
Assist clients with benefit applications and recertification.
Advocate for appropriate funding sources.
Teach budgeting skills to clients.
Facilitate access to mental health, educational, and social services for clients' dependent children.
Promote household self-sufficiency using family development practices.
Assist clients in identifying and accessing resources for their children's special needs.
Coach parents to participate in school, health, and recreational programs for their children.
Provide education and support to clients' families and friends.
Supervise clients in managing their medications.
Adhere to medication policies and procedures.
Maintain documentation to standards defined by funders and policies.
Meet documentation standards as evidenced by audits and chart reviews.