Service Coordinator

Carrier•Orlando, FL

2d•$80,750 - $113,250

About The Position

Carrier Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. About this role Carrier Commercial Service has an opening for an experienced Service Coordinator. The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

Requirements

High School Diploma or GED
1+ years of experience in Microsoft office products
3+ years of experience in an office role as coordinator, administrator and/or dispatcher

Nice To Haves

Associate’s Degree
Experience in the HVAC Service Industry
Experience with SAP and SalesForce
Team player with the ability to multitask and prioritize daily tasks
Excellent phone/communication skills

Responsibilities

Promotes safety awareness on work sites and provides safety leadership to employees and subcontractors.
Collaborate with Service Account Manager on a routine bases to achieve departmental goals.
Support service team members with various tasks.
Answer, document or redirect phone calls, emails or text related to service requests.
Log, track and assign unplanned service requests.
Manage and maintain the daily schedules for all assigned Field Engineers.
Ensure all Preventative Maintenance visits are scheduled and performed for each Service Agreement.
Receive and process material orders.
Assist and serve as a liaison with operations, materials management, and shipping personnel.
Maintain and update information in customer files up to and including address changes, pricing, products, delivery instructions, or other customer notes as needed.
Receive, process, and maintain service agreement information
Prepare and distribute invoices on billable service requests and service agreements in time manner.
Monitor service account receivables, assist with collections on past due service accounts, and suggest suspension of services when necessary.

Benefits

Employees are eligible for benefits, including:
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate
The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
This position may be entitled to short-term cash incentives, subject to plan requirements.