Service Coordinator - Knoxville, TN

Rackley Roofing Co•Knoxville, TN

1d•Onsite

About The Position

Rackley Roofing Companies is a full-service industrial & commercial roofing company seeking to hire several positions. Our six core values are Accountable, Hungry, Humble, Customer-Focused, Innovative, and Smart. If you share these values, you belong in our company. This role involves scheduling and coordination of the service department, requiring stellar communication internally with crews and externally with clients. The position also includes data entry, managing a multi-line phone system, and maintaining office organization.

Requirements

Office Management 2+ Years
Office Administration: 2+ Years
Proficiency in Microsoft Office Suite, specifically Outlook, Word, and Excel
Strong computer, organizational, and writing skills
Verbally communicate and understand objectives

Nice To Haves

Experience with a CRM system is not required but is beneficial.
Bilingual (Spanish) Preferred

Responsibilities

Scheduling and coordination of service department.
Stellar communication, both internally with crews and externally with clients.
Answering calls on a multi-line system; directing calls to the appropriate contacts.
Data Entry. Must be able to type quickly and with accuracy.
Excellent time management skills with a proven ability to meet deadlines.
Communicate with on-site visitors, including vendors and customers.
Communicate with vendors and customers via telephone and email as necessary.
Maintain documentation on-site, both on paper and through a computer software program.
Keep desk and office space neat and maintained, both for appearance and functionality.
Review the information and generate invoices for clients.
Review and analyze special projects to keep management informed as needed.
Prepare reports to management as needed.
Assist with administrative tasks and projects, as required.
Other general office duties, as required.
Must represent Rackley Roofing Company, Inc. to customers, vendors, industry professionals, and other RRCI employees in a professional manner at all times.
Follow all safety procedures.
Adhere to all quality processes.