Service Coordinator

Rasmussen Mechanical Services • Council Bluffs, IA

7h

About The Position

As a Service Coordinator at Rasmussen Mechanical Services, you will get to dispatch field team members and coordinate other resources to build a positive experience. Your goal is to foster a supportive work environment. Your success will lead directly to a healthy work-life balance for your field team, repeat business, and more prosperous opportunities.

Requirements

• Three plus years of industrial or mechanical experience is preferred
• HVAC experience preferred
• Must possess word processing, spreadsheet development, data entry, e-mail and internet navigation skills at a level to perform responsibilities listed above
• Must be able to organize, coordinate, and utilize time effectively, including:
• Apply common sense understanding to carry out written and oral instructions
• Analyze and solve problems
• Organize and maintain records
• Communicate effectively and professionally, both orally and in writing including the ability to ascertain the needs of others and to use this knowledge to strengthen the office team
• Handle and prioritize many tasks simultaneously focusing on details and seeing each task through to completion in a timely manner
• Maintain confidentiality
• Be professional and courteous at all times
• Be self-motivated
• Discern tasks that need to be completed without being instructed
• Must be able to lift 25-30 lbs
• Must be able to sit for long periods of time and operate business equipment
• Must be able to read / hear / write / spell / type and speak English clearly
• Must be able to understand and follow written instructions, communicate effectively orally and written, and must be able to listen effectively
• Must pass pre-employment drug screen

Nice To Haves

• HVAC experience preferred

Responsibilities

• Dispatch field personnel
• Manage time cards
• Administer service order and job order documentation
• Act as a resource for administrative questions for the departments coordinated
• Work as a liaison with all other RMS coordinators company wide
• Work with field personnel, accounting department, and supervisors to gather all necessary information to ensure prompt and accurate customer invoices
• Schedule and prioritize manpower and materials as required to meet committed completion schedules and profitability
• Schedule work based on the capabilities of available field personnel, the known complexity of work, and the planned and/or promised completion time
• Purchase materials needed for service as required
• Enter hourly time cards
• Ensure accurate data entry, review and distribute accurate and reasonable reporting as directed
• Review and process inventory activities, including movements and deletions
• Report discrepancies between physical counts and computer records
• Prepare estimates for Inside Sales on equipment, materials, projects, and services
• Develop proposals for presentation to customers
• Performs receptionist duties including answering telephone, routing calls, managing voicemail system, and distribution of incoming mail and faxes
• Will maintain an orderly appearance in lobby area, will present a professional appearance and interact with vendors, customers and fellow employees in a businesslike manner
• Support Salespeople and Project Managers with administrative assistance as part of the sales and project team
• File and maintain service records
• Support the management of Rasmussen Mechanical Services and all subsidiaries and act as a resource for gathering information, researching issues, etc.

Benefits

• In addition to your competitive salary, we provide Health Insurance Coverage (medical/dental) for the Employee with an option to add the family at a low cost.
• We also provide a matching 401(k) plan, Life Insurance for Employee, and Vacation and Holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed