Service Coordinator – Madison St. Medical Building – Jefferson City, MO
About The Position
MU Health Care is seeking a Service Coordinator to join their team. This role requires an individual who can provide exceptional leadership and foster effective communication among healthcare providers and support staff. The ideal candidate will excel in problem-solving, value accuracy and timeliness, and be able to guide and train Patient Service Representatives. The Service Coordinator will play a crucial role in maintaining provider schedules, resolving billing issues, and overseeing daily operations. This position offers an opportunity to make a lasting impact on patient care within a collaborative and innovative environment.
Requirements
- High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
- Three (3) years of customer service and or clerical experience. Education may be substituted in lieu of experience.
- Ability to operate a personal computer.
- Ability to type depending upon the position available.
Nice To Haves
- Associate's degree in business.
- Supervisory experience.
- Experience in a physician's office, hospital admissions, or patient accounts.
- Additional license/certification requirements as determined by the hiring department.
Responsibilities
- Act as liaison between management, health care providers, and support staff to ensure communication between these groups.
- Instruct and advise support staff on changes in policies, procedures, or working standards.
- Assist in the training and orientation of Patient Service Representatives and/or Patient Account Representatives.
- Perform all aspects of unit-specific tasks to ensure all tasks of the revenue cycle are completed.
- Maintain accurate provider schedules in the computer system.
- Resolve complex billing issues.
- Assist with performance monitoring and evaluations, interviewing, hiring, discipline, and termination decisions.
- Oversee and complete various department-specific projects.
- Perform supervisory functions necessary to maintain daily operations.
- Provide leadership role to staff members utilizing knowledge gained through experience.
- Monitor daily workflow and production, adjusting priorities, requesting temporary help, adjusting schedules, and time off requests, as necessary.
- Review/audit contracted collection agencies for appropriate collections.
- Develop, coordinate, and maintain daily staffing schedules to ensure the appropriate level of unit coverage and continuity of care.
- Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval for payroll purposes.
- May complete unit/department-specific duties and expectations as outlined in department documents.
Benefits
- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including ten holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
