Service Coordinator ( Program Team) (2318)

BAKERRIPLEY•Lake Jackson, TX

10d•Onsite

About The Position

As the first point of contact for Workforce Solutions Gulf Coast customers, the Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned at both the office entry and within the resource area, the Service Coordinator helps customers navigate available services, use self-service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance.

Requirements

High school diploma or GED required
One year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environment.
Familiarity with computers, common web-based applications, and office equipment.
Ability to communicate clearly and effectively with diverse populations.
Strong problem-solving, multitasking, and interpersonal skills.

Nice To Haves

associate degree preferred

Responsibilities

Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office.
Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com).
Assist with resume printing, job application processes, and accessing labor market information.
Ensure proper customer check-in and documentation in systems such as WorkInTexas.com.
Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.
Maintain the functionality and cleanliness of resource room equipment and materials.
Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activities.
Collaborate with Career Office staff to support appointments, workshops, and referrals.
Document customer interactions accurately to maintain data integrity and compliance with service requirements.
Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed.
Assist NCP Choices case managers with communication to OAG including non-compliance, removal requests with forms, and met retention closures.
Manage referrals received directly from and request missing documents from OAG partners.
Conduct data validation and assist with data entry in third party system.
Complete eligibility determination and approval for financial aid and incentive requests.
Conduct NCP Choices case reviews for compliance to policy.
Verify required completion of program participant contacts.
Process program participation documents.
Manage office actions needed.
Work with Business Solutions to coordinate, execute, and report outcomes for program-specific hiring events and job fairs.
Work with program management to create and manage staffing calendar.
All other duties as assigned by NCP Choices program management.