Service Coordinator

Minuteman Security Technologies Inc • Raleigh, NC

8h • $25 - $37 • Onsite

About The Position

The Service Coordinator is responsible for organizing, scheduling, and tracking service activities for the security department. This role acts as a liaison between customers, field technicians, and service management, ensuring timely responses and efficient scheduling of service calls. The Service Coordinator helps to maintain high customer satisfaction by coordinating services to meet client needs.

Requirements

• A Sense of humor, creativity, and positive attitude
• High school diploma or equivalent; an associate degree in business administration or a related field is a plus.
• 2+ years of experience in a scheduling, dispatch, or administrative role, preferably in the service or security industry.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Proficiency in service management software and MS Office.
• Ability to work in a fast-paced environment and manage changing priorities.

Nice To Haves

• an associate degree in business administration or a related field is a plus.

Responsibilities

• Schedule and coordinate service appointments and dispatch technicians to client sites.
• Track and manage work orders, ensuring timely completion and adherence to service standards.
• Communicate with customers to provide updates on service requests, estimated arrival times, and status updates.
• Document service activities and maintain detailed records in the service management system.
• Support field technicians by providing information on job requirements, customer preferences, and technical notes.
• Assist the Service Manager in tracking technician availability, skill levels, and certifications to ensure appropriate assignments.
• Handle customer inquiries and escalate any issues to the Service Manager as needed.
• Perform other job-related duties as assigned.
• Focus on excellence in everything you do and each interaction you have with all clients
• Absorb the training. Make yourself an expert on our portfolio of solutions
• Always understand that you are the face of the company to our customers
• Every project and service call are different so you must enjoy variety in your workday
• Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Turn challenges into opportunities
• Play To Win.

Benefits

• health coverage
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED