Service Coordinator - Building Automation Systems

Siemens•Laurel, MD

4d•$43,316 - $74,256•Hybrid

About The Position

The Service Coordinator coordinates onsite and remote building automation service activities for customers, from initial service request through delivery and close-out. The role schedules and dispatches technicians and other resources to meet customer expectations and service commitments. It supports the Laurel, Maryland branch, serving customers throughout the greater Washington, D.C. area. This is a hybrid role. The position requires approximately three months of full-time, in-office training, five days per week and eight hours per day. After successful completion of training, employees move to a hybrid schedule with two to three in-office days per week. Occasional additional in-office attendance may be required for business needs, team meetings, or special events.

Requirements

High school diploma or state-recognized GED.
Organizational and interpersonal skills.
Ability to read and understand customer service contracts.
Experience with Microsoft Office and business software systems such as SAP, Outlook, or Microsoft Teams.
Experience dispatching or scheduling field personnel or technicians.
Verbal and written communication skills in English.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice To Haves

Associate degree or higher.
Familiarity or experience with HVAC, energy efficiency systems, compressors, or a similar industry.
Comfort ordering parts and ensuring availability for service or project needs.

Responsibilities

Handle incoming service requests by phone or email, create service work orders, and schedule or dispatch personnel.
Schedule service technicians to support standard service level agreements.
Prepare and lead weekly scheduling and Work in Progress (WIP) meetings with Operations Managers and Client Service Managers on-site.
Serve as the primary point of contact for service customers and ensure their requests are met.
Make scheduling and resource-movement decisions based on service-call nature and urgency, contractual obligations, and technician availability.
Order and track parts and subcontractors for maintenance plans and service calls using the service scheduling platform.
Review time-and-material service orders for completed costs and scope of work, and process invoices according to standard billing practices.
Follow up with customers after service completion to assess satisfaction with the quality of work.
Support, inform, prioritize, and coordinate activities and resources across branch offices.
Perform other duties as assigned by the Regional Operations Center Supervisor.