Service Coordinator - Family Medicine Clinic - Fayette
About The Position
MU Health Care is seeking a Service Coordinator to join our Fayette Family Medicine team. We're looking for a dedicated individual who can provide exceptional leadership and foster effective communication among our healthcare providers and support staff. The ideal candidate excels in problem-solving, values accuracy and timeliness, and can guide and train our Patient Service Representatives. As a Service Coordinator, you'll play a crucial role in maintaining provider schedules, resolving billing issues, and overseeing daily operations. Join us and be part of a team that values your leadership, where your dedication to excellence and teamwork will shine, and where you'll have the chance to make a lasting impact on patient care.
Requirements
- High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
- Three (3) years of customer service and or clerical experience. Education may be substituted in lieu of experience.
- Ability to operate a personal computer.
- Ability to type depending upon the position available.
Nice To Haves
- Associate’s degree in business.
- Supervisory experience.
- Experience in a physician’s office, hospital admissions, or patient accounts.
- Additional license/certification requirements as determined by the hiring department.
Responsibilities
- Act as liaison between management, health care providers and support staff to ensure communication between these groups.
- Instruct and advise support staff on changes in policies, procedures or working standards.
- Assist in the training and orientation of Patient Service Representatives and/or Patient Account Representatives.
- Perform all aspects of unit specific tasks to ensure all tasks of revenue cycle are completed.
- Maintain accurate provider schedules in computer system.
- Complex decision-making and problem resolution.
- Assist with performance monitoring and evaluations, interviewing, hiring, discipline, and termination decisions.
- Oversee and complete various department specific projects.
- Perform supervisory functions necessary to maintain daily operations.
- Provide leadership role to staff members utilizing knowledge gained through experience.
- Monitor daily workflow and production, adjusting priorities, requesting temporary help, adjusting schedules, and time off requests, as necessary.
- Review/audit contracted collection agencies for appropriate collections.
- Develop, coordinate, and maintain daily staffing schedules to ensure the appropriate level of unit coverage and continuity of care.
- Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval for payroll purposes.
- May complete unit/department specific duties and expectations as outlined in department documents.
Benefits
- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including ten holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
