Service Coordinator Supervisor - Day

DESC•Seattle, WA

6d•Onsite

About The Position

The Service Coordinator Supervisor is responsible for ensuring the safe and orderly operations of DESC's The Gateway, providing emergency shelter and support for homeless people and those needing crisis interventions. DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

Requirements

At least two years of work experience in human service, social services, or customer service- preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorder OR 1 year of highly relevant experience, which included, but is not limited to, DESC work experience.
Personal lived experience may substitute for some of the work experience requirements.
Demonstrated de-escalation ability.
Demonstrated leadership qualities.

Nice To Haves

One year of supervisory experience.
One year work experience in a DESC setting.

Responsibilities

Maintain order and communication/enforce agency rules and policies.
Take responsibility for decision-making in crisis situations, including calling police and other emergency services.
Provide orientation and training for new staff.
Ensure the registration of clients and documentation of services provided during shift are carried out in accordance with established procedures.
Ensure adequate logging of activities/concerns during shift.
Conduct regular supervision with each team member and document in accordance with agency policies.
Communicate with the Project Manager in a timely fashion regarding staff performance issues.
Conduct job performance evaluations for each team member in accordance with agency policies.
Assume on-call supervisor responsibilities as scheduled.
Coordinate assessment and referral of clients from shift staff to specialized program staff or to outside services.
Brief staff regarding significant occurrences, potential problems and client needs.
Assign staff to areas of responsibility, including specific tasks and monitoring of facilities.
Ensure continuous coverage of all areas of shelter during shift, and that all responsibilities of shift counselors are fulfilled.
Ensure that shift duties are completed.
Coordinate screening and acceptance of referrals from various sources. Ensure that client staging operation is handled efficiently and consistently.
Coordinate shift participation in the preparation, organization, serving and cleanup of any meal service scheduled during the shift.
Coordinate program activities and services that occur during shift.
Coordinate recruitment and supervision of client volunteers needed during shift.
Coordinate supervision and support of community volunteers who volunteer during shift.
Work with Project Manager to ensure coordination between shifts, off-site shelter locations and other DESC programs.
Actively participate in staff meetings and in-service trainings.
Other duties as assigned.