Service Coordinator QC

EnerSys Delaware Inc.•Montreal, QC

12d•CA$50,200 - CA$62,000•Onsite

About The Position

The Service Coordinator will schedule appointments, provide information to callers, and relieve officials of clerical work and minor administrative and business details by performing the following duties. This role is crucial for improving service image and customer satisfaction within EnerSys, a global leader in stored energy solutions.

Requirements

High school diploma or general education degree; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be proficient in the use of PC based Windows applications such as Microsoft Office Word, Excel, Outlook, Access and Power Point; Internet Explorer; and other programs as deemed necessary by the manager.
Order entry processing and inventory control through the BaaN system.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.

Nice To Haves

Ability to apply concepts of basic algebra and geometry.

Responsibilities

Improving service image & satisfaction
Receiving service calls
Dispatch service calls to techs one at a time
Service time and utilization admin
Service invoicing & customers’ credits
Issuing credit applications to new customers & set-up new customers in BaaN
New instructions to follow on Home Depot & Sobeys in-house program - TBA
Administer PMA program/reports
Reporting and maintain various monthly reports from Service Supervisor
Coordinate service parts pickup for the service techs and customers
Service Inventory Control
Used equipment management admin
Service call follow ups
Service marketing support
Arranging customers’ pick-up on scrap batteries and loaners
Service reporting: Log all service calls on our service request program in a timely manner
Stock reordering: Work-order forms and battery-order test sheets etc.
Special service customer programs
Satisfying customers with all Liability Certificates and Workers Compensation Clearance
Organizes and maintains service file system and files correspondence and other records
Prepares outgoing service mail and correspondence, including e-mail and faxes
Maintains a safe, orderly, and clean working environment including maintenance & upgrade of the EnerSys Canada Service Request Program.
Follows all company policies and procedures as listed, but not limited to: Warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.
Other duties as assigned.