Service Coordinator - Mental Health and Addictions Central Intake
About The Position
Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always! At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do. We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve. Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.
Requirements
- Bachelor’s degree from a social service/ healthcare program
- Regulated Healthcare Professional (Registered Nurse, Social Work, Occupational Therapy) preferred
- Member in good standing with respective regulatory body
- Minimum of 5 years recent experience providing clinical services within the addictions and mental health sector
- Broad knowledge within mental health, concurrent disorders, and addictions including withdrawal management
- Exceptional time management skills and attention to detail, including proven ability to follow complex processes, comfort with rapid change, and ease with providing a balance of efficiency and client-centeredness within brief clinical encounters
- Exceptional customer service skills, including timely response to inquiries and appropriate follow-up, following a commitment to exemplary patient experiences always
- Excellent interpersonal and communication skills with demonstrated ability to build positive relationships with internal and external stakeholders
- Demonstrated ability to work independently and as part of a multi-disciplinary team in a fast paced/high volume environment
- Advanced proficiency with Microsoft Office software applications
Nice To Haves
- Bilingual (French) and/or demonstrated fluency in a second language other than English is an asset
- Knowledge of the various service systems within the Mississauga Halton area and Central Region
- Knowledge of Meditech Expanse and/or Novari eReferral software an asset
Responsibilities
- Triaging of new referrals to determine appropriate next referral management steps
- Standardized referral screening (primarily via telephone, occasionally via videoconference) including level of care assessment through a utilization management tool (the LOCUS) for addictions and mental health
- Matching clients to appropriate resources utilizing LOCUS results, service criteria, established standards, and clinical judgment
- Follow-up with individuals and referrers as required to ensure timely and appropriate system navigation
- Align practices to the provincial model for Mental Health and Addictions Central Intake
- Contribute to quality improvement initiatives
- Other duties as assigned
Benefits
- Pre-employment medical clearance
- Proof of vaccination or documented medical exemption required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
