Service Coordinator II
About The Position
Trane Technologies is hiring a Service Coordinator II in the Dayton, Ohio / Cincinnati, Ohio area. The role plans, coordinates, controls, and directs operational resources, coordinating the execution of service agreements and repair work. The coordinator procures appropriate labor and materials to complete work within financial standards and regularly interacts with customers, Field Technicians, and Service Managers to coordinate job priorities. The work arrangement is onsite Monday through Thursday, with the option to choose a work location on Fridays while balancing work requirements.
Requirements
- Certificate or degree from a college or technical school plus one year of related experience and/or training; or three years of related experience and/or training with a high school diploma or GED.
- Excellent customer service skills and comfort and effectiveness communicating by phone.
- Strong organization, multitasking, and prioritization skills in a setting with daily interruptions.
- Strong attention to detail and ability to work in a fast-paced environment.
- Knowledge of Word, Excel, Outlook, and Windows.
- Flexibility to work overtime and weekends as required.
Nice To Haves
- Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls.
Responsibilities
- Coordinate service resources, dispatches, and assign team members to projects.
- Schedule personnel, materials, subcontractors, and equipment based on project needs, skill sets, and availability.
- Communicate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls Technicians and HVAC Technicians.
- Coordinate operational interactions with the Parts Department and Acquisition as necessary.
- Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
- Generate work orders, review project paperwork, forward project paperwork to Project Administrators, and generate reports.
Benefits
- Health insurance and holistic wellness programs with incentives, effective on day one for the employee and family.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
