Service Coordinator II- Nashville, TN

Trane Italia•Nashville, TN

30d•Hybrid

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is central to their business. The company invites individuals who dare to look at the world's challenges and see impactful possibilities to join them in boldly challenging what's possible for a sustainable world. Joining the Trane Technologies team offers a career full of purpose, impact, and meaningful contributions towards a more sustainable future, supported by an inclusive culture, benefits, growth opportunities, and flexibility.

Requirements

Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
Must be organized with the ability to multi-task and prioritize daily interruptions.
Strong attention to detail and enjoy working in fast paced environment.
Knowledge of Word, Excel, Outlook, and Windows.
Flexibility to work overtime/weekends, as required.

Nice To Haves

Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls.

Responsibilities

Coordinates service resources, dispatches and assigns team members to project.
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.