Service Coordinator II - Lakeside Towers
About The Position
National Church Residences, the nation’s largest provider of affordable senior housing and health care services, is seeking a Service Coordinator II for its Lakeside Towers community in Sterling Heights, Michigan. This full-time role involves coordinating programs and activities for residents, serving as a liaison to community agencies, and advocating for seniors to ensure they receive necessary services and support. The Service Coordinator will identify resident needs, develop resource directories, sponsor educational events, and provide quality customer service, assisting residents with various community services and managing relationships with internal and external stakeholders.
Requirements
- Working knowledge of supportive services and local community resources.
- Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.
Nice To Haves
- Bachelor’s degree in social work or a related field
- Two or more years of experience delivering social services to elderly and/or family populations
Responsibilities
- Demonstrates ability to advocate, organize, problem-solve, and provide results for the residents served
- Assume responsibility for coordinating programs and activities for residents
- Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents.
- Identify low-cost service providers and/or negotiate discounts.
- Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary
- Develop a Resource Directory that includes a listing of state and/or local service providers
- Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.
- Provide quality customer service to all residents, addressing concerns and assisting with basic needs
- Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling
- Monitor, document, and relay any feedback or concerns from residents and their families
- Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills
Benefits
- Competitive Pay
- Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
- Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account
- Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support
- Parental Leave paid at 100% for four weeks
- Coverage begins first of the month following your date of hire!
- Dental & Vision coverage for you and your family with Nationwide providers
- Company provided Life & ADD insurance and Disability coverage
- Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage
- Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking
- Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
- 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
- Reimbursement for Tuition expenses
- Paid Time Off (PTO)
- 9 paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
