Service Coordinator II - Lakeside Towers

National Church Residences•Sterling Heights, MI

18h•Onsite

About The Position

Lakeside Towers, a senior apartment community with 115 units located in Sterling Heights, Michigan, is seeking a Service Coordinator II. This role is with National Church Residences, the nation’s largest provider of affordable senior housing and health care services, which is driven by a vision to advance better living and care for seniors. The Service Coordinator II will be part of a team of property management professionals and will be responsible for coordinating programs and activities for residents, serving as a crucial liaison to community agencies, and identifying and connecting residents with necessary services and resources to support their well-being and address their needs.

Requirements

Working knowledge of supportive services and local community resources.
Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Nice To Haves

Bachelor’s degree in social work or a related field.
Two or more years of experience delivering social services to elderly and/or family populations.

Responsibilities

Demonstrates ability to advocate, organize, problem-solve, and provide results for the residents served
Assume responsibility for coordinating programs and activities for residents
Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents.
Identify low-cost service providers and/or negotiate discounts.
Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary
Develop a Resource Directory that includes a listing of state and/or local service providers
Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.
Provide quality customer service to all residents, addressing concerns and assisting with basic needs
Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling
Monitor, document, and relay any feedback or concerns from residents and their families
Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills

Benefits

Competitive Pay
Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account
Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support
Parental Leave paid at 100% for four weeks
Coverage begins first of the month following your date of hire!
Dental & Vision coverage for you and your family with Nationwide providers
Company provided Life & ADD insurance and Disability coverage
Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage
Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking
Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
Reimbursement for Tuition expenses
Paid Time Off (PTO) and 9 paid Holidays