Service Coordinator II

Accelleron•Deer Park, TX

1d•Onsite

About The Position

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. Accelleron US Inc. Service Coordinator Job Description : Service Coordinator positions offered by Accelleron US Inc. (Deer Park, TX). Assist with the service order process in a timely manner from quotation to invoicing and cash collection. Coordinate, plan, schedule, and implement all service jobs with necessary resources, spare parts, and logistics for site. Assist with customer requirements and customer inquiries. Ensure fulfillment of contractual obligations and business requirements. Ensure the required quality is delivered and the health, safety, and environmental issues are completely managed. Review the scope of work and ensure that all parties fulfil their contractual obligations, particularly in regard to claims and changes. Responsible for all required reporting and documentation, ensuring that all necessary data has been registered in a timely manner in the system. Coordinate activities with other business units and teams to harmonize service activities and maximize service sales at every opportunity. Ensure the transfer of service findings to the product and system local business units for the improvement of their offerings.

Requirements

Requires 5 years of experience performing a technical role supporting industrial turbocharging systems, including direct interaction with customers to diagnose and resolve equipment issues.
Must have 5 years of experience in performing service coordination or project management in the powerplant or marine industry, including planning, scheduling, and supporting all service activities, ensuring appropriate allocation of personnel, spare parts, and logistical support to meet site requirements efficiently
Must have 5 years of experience in guiding teams to perform rotor balancing, including the calibration, operation, and troubleshooting of balancing machines to ensure equipment performance and compliance with engineering specifications
Must have 5 years of experience in performing LMRA reviews detailing lifting and rigging operations in complex work environments, including oversight of multiple crews and adherence to safety standards and technical procedures
Must have 5 years of experience utilizing Enterprise Resource Planning (ERP) systems to document work orders, manage inventory, and coordinate field service activities
Must have 5 years of experience collaborating with business units and service teams to align service activities, optimize resource utilization, and identify opportunities to increase service sales.
Must have 5 years of experience overseeing end-to-end service order lifecycle, from quotation through invoicing and cash collection, ensuring timely and accurate processing
Must have 5 years of experience performing turbocharger field service and providing technical assistance on products related to engine performance, efficiency, and reduced emissions

Responsibilities

Assist with the service order process in a timely manner from quotation to invoicing and cash collection.
Coordinate, plan, schedule, and implement all service jobs with necessary resources, spare parts, and logistics for site.
Assist with customer requirements and customer inquiries.
Ensure fulfillment of contractual obligations and business requirements.
Ensure the required quality is delivered and the health, safety, and environmental issues are completely managed.
Review the scope of work and ensure that all parties fulfil their contractual obligations, particularly in regard to claims and changes.
Responsible for all required reporting and documentation, ensuring that all necessary data has been registered in a timely manner in the system.
Coordinate activities with other business units and teams to harmonize service activities and maximize service sales at every opportunity.
Ensure the transfer of service findings to the product and system local business units for the improvement of their offerings.
Performing service coordination or project management in the powerplant or marine industry, including planning, scheduling, and supporting all service activities, ensuring appropriate allocation of personnel, spare parts, and logistical support to meet site requirements efficiently
Guiding teams to perform rotor balancing, including the calibration, operation, and troubleshooting of balancing machines to ensure equipment performance and compliance with engineering specifications
Performing LMRA reviews detailing lifting and rigging operations in complex work environments, including oversight of multiple crews and adherence to safety standards and technical procedures
Utilizing Enterprise Resource Planning (ERP) systems to document work orders, manage inventory, and coordinate field service activities
Collaborating with business units and service teams to align service activities, optimize resource utilization, and identify opportunities to increase service sales.
Overseeing end-to-end service order lifecycle, from quotation through invoicing and cash collection, ensuring timely and accurate processing
Performing turbocharger field service and providing technical assistance on products related to engine performance, efficiency, and reduced emissions