Service Coordinator II-Vanderbilt Apartments

National Church Residences • Asheville, NC

12d • Onsite

About The Position

Vanderbilt Apartments, a senior apartment community in Asheville, North Carolina, is seeking a Service Coordinator II. This role is responsible for coordinating programs and services to help residents maintain a good quality of life. The community boasts a team of unmatched property management professionals. National Church Residences, the employer, is the nation's largest nonprofit provider of affordable senior housing and the largest manager of service coordinators, serving over 46,000 seniors nationwide with a vision to advance better living for 100,000 seniors by 2030. They offer a variety of housing and healthcare services, including residential senior communities, home and community-based services, and permanent supportive housing.

Requirements

• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.

Nice To Haves

• A bachelor’s degree in social work or a related field is preferred.
• Preferred two or more years of experience in a social service delivery with elderly and/or family population.

Responsibilities

• Assume responsibility for coordinating programs and activities for residents.
• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents.
• Identify low-cost service providers and/or negotiate discounts.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
• Develop a Resource Directory that includes a listing of state and/or local service providers.
• Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Provide quality customer service to all residents addressing concerns and assisting with basic needs.
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling.
• Report all complaints made by residents and/or families.
• Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills.

Benefits

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
• Healthcare Flexible Spending Account or Employer funded Health Savings Account
• Fertility & Family Building Support
• Weight Management
• Chronic Condition Support
• Parental Leave paid at 100% for four weeks
• Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers
• Company provided Life & ADD insurance and Disability coverage
• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage
• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking
• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
• 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses
• Paid Time Off (PTO) and 9 paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level