Service Coordinator II

The Southeastern Council on Alcoholism and Drug Dependence•Norwich, CT

23h•Onsite

About The Position

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is seeking a dedicated and experienced Service Coordinator II to oversee the daily operations and service delivery of an assigned residential program. This role involves supervising a team, ensuring regulatory compliance, and maintaining a safe, recovery-oriented environment for clients and staff. The Service Coordinator II will serve as an operational leader, balancing direct staff supervision with hands-on support to ensure clients receive high-quality, consistent care. Collaboration with leadership and across departments is key to maintaining safety, compliance, and a strong team culture.

Requirements

Bachelor's degree preferred, with at least two years of leadership experience, ideally in a recovery or related residential program; an Associate's degree and equivalent experience may be substituted on a year-for-year basis
Valid Driver's License with the ability to drive an agency vehicle
CPR Certification required within 6 months of employment
Strong organizational, communication, and problem-solving skills
Demonstrated ability to supervise and develop staff, including recovery technicians, case managers, and recovery coaches
Commitment to trauma-informed care, recovery-oriented practice, and SCADD's values of diversity, equity, and inclusion
Ability to work both independently and collaboratively, and to respond effectively to changing priorities and after-hours situations

Responsibilities

Supervise and support program staff, including hiring, onboarding, training, coaching, and professional development
Orient and train new staff on residence-specific technology, systems, required documentation, and client support
Create schedules to ensure appropriate coverage and staffing levels for each shift in alignment with applicable regulations and policies
Facilitate and oversee the medication self-administration process and ensure compliance with protocols
Ensure that client medications are available and properly disposed of at the time of discharge in accordance with assigned residence protocols; ensure staff are well trained in this process, for programs without required nursing oversight
Manage medical, behavioral, emergency, or outside problems quickly and efficiently, maintaining a safe environment and notifying the appropriate authority or management staff as needed
Identify and report incidents and potential risk situations promptly, ensuring timely and accurate documentation in compliance with regulatory requirements
Ensure adherence to safety, health, licensing, and regulatory standards in the residence
Ensure required documentation, policies, and standards of work are followed within the scope of organizational protocols
Provide direct care as needed to meet contractual and licensing regulatory requirements
Orient clients to the residence and review program rules and regulations
Provide on-call support and respond to crises to ensure continuity and quality of services; may be required to address urgent issues after hours
Collaborate with leadership to develop and monitor census forecasts, staffing patterns, and general program concerns
Collaborate with other departments as needed to coordinate services and resources
Conduct regular performance evaluations and provide ongoing training and development for staff
Attend on-site and off-site meetings and training as required
Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties