Service Coordinator I
About The Position
The deadline to submit applications is initially set for Monday June 22, 2026. However, the application period is subject to potential extensions or closure at any time without prior notice, especially once a sufficient pool of qualified applicants has been obtained. All over the world, Kärcher is synonymous with top performance, innovation, and quality. In the same way that our products stand out from others, we too stand out as an employer. As a family-owned company, mutual appreciation and trust are particularly important to us. At Kärcher you can expect extraordinary tasks, which is why we look for employees who show outstanding motivation, dedication, and team spirit. Only together can we create that which sets Kärcher apart – and each individual employee plays an important role in this. The difference is you!
Requirements
- High School diploma or equivalent
- Ability to interact with and dispatch workload effectively to field/remote technicians
Nice To Haves
- Experience in an interactive customer service environment is a plus
- Customer service experience/background in a call center or similar environment
- Previous experience with industrial and/or commercial equipment is beneficial
- Dispatching experience is a plus, as well as experience in a parts ordering environment.
Responsibilities
- Entering service calls into company service system
- Assign and Dispatch service calls to field technicians and service partners within assigned area
- Review and Submit Field Quotes and Updating Customers with service agent’s ETA
- Process Technician’s Parts Requests needed for job completion from internal warehouse or external vendor
- Review information submitted from field technicians and/or service partners
Benefits
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HAS, FSA and 401K matching plans
- Paid sick time, as well as short- and long-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
