Service Coordinator-Autumn Grove

National Church Residences • Autumn Grove, MD

1d • Hybrid

About The Position

The Service Coordinator I, according to prescribed policies and procedures of the organization, assumes responsibility for coordinating programs and services to help participants maintain a good quality of life and age in place. This role prioritizes a person-centric model of service delivery. The Service Coordinator will work with eligible individuals on a group and individual basis, acting as a liaison to community agencies, developing resource directories, organizing educational events, and assisting participants in building informal support networks. They will also conduct assessments, collaborate with colleagues, provide customer service, and assist participants in acquiring and utilizing community services to address social determinants of health. The role involves timely documentation, adherence to program requirements, and maintaining professional boundaries. National Church Residences serves over 46,000 seniors through housing and healthcare services, aiming to advance better living for 100,000 seniors by 2030. With over 360 communities, they are the nation's largest nonprofit provider of affordable senior housing and the largest manager of service coordinators.

Requirements

• High School Diploma or GED required.
• Two or more years of experience in social service delivery with elderly, people with disabilities, and/or family population.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served.
• Good communication, comprehension and interpersonal skills.
• Working knowledge of Windows, Microsoft Office Suite and World Wide Web which will be demonstrated by a passing score on a computer literacy test.
• Ability to apply common sense understanding to carry out detailed instructions.
• Ability to perform math skills including adding, subtracting, multiplying, and dividing; to perform the four basic arithmetic operations with money; to perform operations with the assistance of a calculator or Excel spreadsheet.
• Ability to speak, read, write and understand English.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility handbook.
• Ensure all care is provided with respect and dignity for individuals.
• Report all complaints made by individuals and/or families to the appropriate supervisors.
• Report all allegations of abuse, misappropriation of funds/individual property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• Advocate individuals’ personal preferences and right to self-determination.
• Complete all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training.
• Exhibit behavior as set forth by the Code of Conduct in the performance of their duties.

Nice To Haves

• A bachelor’s degree in social work or a related field is preferred.

Responsibilities

• Coordinate programs and activities for eligible individuals on a group basis.
• Serve as a liaison to community agencies, network with community service providers, and seek out new services.
• Identify low cost service providers and/or negotiate discounts.
• Monitor the ongoing provision of services from community agencies and document participant use.
• Manage the provision of supportive services where appropriate.
• Develop and maintain a Resource Directory of state and/or local service providers.
• Organize educational events relating to health care, agency support, life skills, and referral sources.
• Promote participation and link eligible participants to events.
• Identify partners to provide health services and screenings to participants at their home.
• Assist participants in building informal support networks.
• Engage volunteers within the community and/or property when appropriate.
• Coordinate services for participants on an individual basis through a person-centered, non-clinical assessment, intervention, and monitoring process.
• Outreach to all individuals eligible for the program to provide education and offer enrollment.
• Regularly engage all participants to identify areas of need and make referrals to community agencies.
• Conduct telephonic and/or in-person participant assessments and screenings.
• Collaborate and communicate appropriate information with care and service colleagues.
• Provide quality customer service to all eligible individuals.
• Assist participants in acquiring and utilizing desired community services to address social determinants of health.
• Adhere to a follow-up and monitoring schedule.
• Perform miscellaneous and specially requested tasks as needed.
• Participate in the implementation of grants or special programs.
• Build rapport with participants while maintaining appropriate professional boundaries.
• Manage time independently, completing required tasks and documentation within identified time frames.
• Work autonomously and as part of a team.
• Respond to all communications in a timely and professional manner.
• Accurately record labor time according to policy and procedures.
• Complete timely electronic and written documentation within required systems.
• Complete all required forms with all participants who want to utilize the Service Coordination program.
• Complete Care Plans and monitor plans with participants.
• Submit documentation needed for funder and quality Performance Reports.

Benefits

• National Church Residences believes in finding, recruiting, developing, and rewarding talent.
• We hire people with the greatest potential and then we give them the resources they need to do their best work and grow.
• Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED