Service Coordinator I

Consumer Direct Care Network•Missoula, MT

5d•Remote/Hybrid

About The Position

Consumer Direct Care Network (CDCN) is seeking a Service Coordinator I to join their growing team. This role is crucial for assisting with daily intake and referral processes, ensuring clients are set up for services and their in-home care needs are coordinated in compliance with regulations. The Service Coordinator will manage a caseload of clients enrolled in Medicaid programs, conduct regular check-ins, and update care plans as client needs change. CDCN is dedicated to providing home and community-based services that support individuals with disabilities and older adults, enabling them to remain in their homes and communities. The company fosters a supportive and collaborative workplace where employees are motivated to be their best and celebrate accomplishments.

Requirements

1 year of previous experience working with individuals with disabilities or the elderly is preferred
A combination of education and experience
Regularly required to sit, talk, or hear
Frequently required to use repetitive hand motion, handle or feel
Frequently required to stand, walk, reach, bend or lift up to 20 pounds

Nice To Haves

Bilingual preferred in various locations

Responsibilities

Maintain and coordinate a caseload of clients enrolled in Medicaid programs
Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
Assist with daily intake and referral processes to ensure positive business growth and development
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Ability to meet position requirements with little direct oversight
Collaborate with stakeholders regarding the delivery of services
Effective written and verbal communicator
Comply with applicable legal requirements, standards, policies, and procedures
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Market services to referral sources as needed
Maintain necessary skills and knowledge to coordinate workflow
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs
Enroll clients and employees in services, web portal, and EVV systems as needed
Conduct necessary client assessments and home visits as required
Answer and make phone calls and occasional video calls
Other duties as assigned