Service Coordinator- Tulsa, OK

National Church Residences • Tulsa, OK

2d • Hybrid

About The Position

The Service Coordinator I is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place, following prescribed policies and procedures of the organization, including all applicable federal, state, accreditations, and regulations. This role operates under the general supervision of the Property Manager/Staffing Manager/Program Manager and prioritizes a person-centric model of service delivery. The position is non-exempt and requires 40 hours per week, split between Pythian Manor West and Tulsa Pythian Manor East.

Requirements

• High School Diploma or GED required.
• Two or more years of experience in social service delivery with elderly, people with disabilities, and/or family populations.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served.
• Good communication, comprehension, and interpersonal skills.
• Working knowledge of Windows, Microsoft Office Suite, and World Wide Web, demonstrated by a passing score on a computer literacy test.
• Ability to apply common sense understanding to carry out detailed instructions.
• Ability to perform math skills including adding, subtracting, multiplying, and dividing; to perform the four basic arithmetic operations with money; to perform operations with the assistance of a calculator or Excel spreadsheet.
• Ability to speak, read, write, and understand English.
• Must adhere to all policies, procedures, terms, and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility handbook, including corporate compliance, drug-free workplace, safe work practices, and all federal, state, and local regulations and laws.
• Ensures all care is provided with respect and dignity for individuals.
• Reports all complaints made by individuals and/or families to the appropriate supervisors.
• Reports all allegations of abuse, misappropriation of funds/individual property, and/or any other corporate compliance, drug-free workplace, safe work practices, and all federal, state, local regulations and laws.
• Advocates for individuals’ personal preferences and right to self-determination.
• Completes all annual education requirements timely, including Compliance, Privacy, Security, and HIPAA training.
• Exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

Nice To Haves

• A bachelor’s degree in social work or a related field is preferred.

Responsibilities

• Coordinate programs and activities for eligible individuals on a group basis, serving as a liaison to community agencies, networking with service providers, and seeking new services. Identify low-cost service providers and/or negotiate discounts.
• Monitor the ongoing provision of services from community agencies and document participant usage. Manage the provision of supportive services where appropriate.
• Develop and maintain a Resource Directory of state and/or local service providers for services to families, children, elderly individuals, persons with disabilities, and emergency assistance.
• Organize educational events on topics such as health care, agency support, life skills, and referral sources, promoting participation and linking eligible participants.
• Identify partners to provide health services and screenings to participants at their homes.
• Assist participants in building informal support networks with other participants, peers, family, and friends.
• Engage volunteers within the community and/or property when appropriate.
• Coordinate services for participants on an individual basis through a person-centered, non-clinical assessment, intervention, and monitoring process.
• Outreach to eligible individuals to educate them about the program and offer enrollment. Regularly engage participants to identify needs and make referrals.
• Conduct telephonic and/or in-person participant assessments and screenings according to program social and health requirements and established time frames.
• Collaborate and communicate appropriate information with care and service colleagues to achieve participant goals.
• Provide quality customer service, answering questions, addressing concerns, and assisting with basic needs from a person-centered perspective.
• Assist participants in acquiring and utilizing desired community services to address social determinants of health, such as housekeeping, meals, transportation, personal services, financial assistance, adult day care, and counseling, in compliance with contract or program policies (e.g., HUD).
• Adhere to a follow-up and monitoring schedule based on participant preferences and/or contract or program requirements, including telephonic and/or in-person visits.
• Perform miscellaneous and specially requested tasks, such as gathering reports or attending interdisciplinary meetings. Participate in the implementation of grants or special programs.
• Build rapport with participants while maintaining appropriate professional boundaries to assist residents in aging in place successfully.
• Manage time independently, completing required tasks and documentation within identified time frames. Work autonomously and as part of a team.
• Respond to all communications in a timely and professional manner.
• Accurately record labor time according to program and employer policy and procedures.
• Complete timely electronic and written documentation within required systems for accurate reporting of interactions, assessments, and services.
• Complete all required forms with participants who wish to utilize the Service Coordination program.
• Complete Care Plans and monitor them with participants, including follow-up on referrals and services.
• Submit documentation needed for funder and quality Performance Reports to maintain program funding.

Benefits

• Consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED