Service Coordinator I - Outreach

Step Up•Sacramento, CA

19h•Onsite

About The Position

The City of Sacramento Department of Community Response (DCR)- Case Carrying Outreach Program is a Community Outreach Services Program that will provide outreach and engagement services to unhoused community members experiencing homelessness in each Council District in partnership with city personnel departments and partnering CBOs. The Service Coordinator I –Outreach is a member of the Community Outreach Services Program. Its primary tasks include but are not limited to street outreach and engagement (including encampments, river trials, safe camping etc.), case management, linkage, resources and stabilization services as well as any other supportive services to meet each program member specific needs. Step Up on Second fully implements the Housing First and Harm Reduction models of service delivery. Employment is based on contract and contract renewal.

Requirements

Experience working in public housing or other property management setting with public funding source is required.
Strong computer skills with knowledge of Microsoft Office and intermediate MS Excel skills are required.
Position requires use of own or company vehicle.
Must have a clean driving record and current California’s driver’s license and insurance.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Engages people without homes to initiate contact, develop rapport, trust and assess individuals for service needs.
Each Service Coordinator I should carry a case load to 25-30
Evaluate immediate needs such as crisis intervention, medical attention, showers, clothing, food, emergency shelter, etc.
Evaluate appropriate triage or linkage to housing, health, and financial resources to help resolve homelessness and refer to community partners.
Engage assigned members to achieve their goals and objectives and report to the team and qualified staff regarding changes members of level of functioning, support networks, adequacy of living arrangements, financial status, physical health, level of self-care.
Assist members to reach document ready, (ID card, SSI Card, Birth Certificate, etc.).
Link members to community housing resources such as mainstream benefits, CalAIMs, etc.
Work in collaboration with other local outreach teams to schedule collaborative outreach events to provide whole person care in the field.
Provide transportation to support stabilization efforts.
Maintain member files in compliance with funder requirements.
Assist with the collection of data, and submission of quarterly/annual reports.
Attend all Step Up staff meetings and training courses as requested.
Coordinate with City Department of Community Response as well as Library, Police, Fire, Public Defender, Parks, and Recreation to support, assist with homeless population education to staff and linkage to services.
Support in the effort to achieve all contract assigned performance benchmarks.
Complete the homeless survey tool on all homeless individuals encountered to determine severity of need.
Complete all intake and enrollment program documentation paperwork and upload into appropriate data system EHR Welligent or Clarity and or files.
Enter all member demographics into EHR Welligent and Clarity.
Enter all case management documentation in GIRP format (Goals, Intervention, Response, Plan) and organizational documentation into Welligent and or County Clarity/HMIS system within 24 hours of engagement.
Develop individual service plans in SMART format (specific, measurable, achievable, relevant, and time-bound) and track progression of goals and each engagement with progress notes entered into Welligent/Clarity/HMIS.