Service Coordinator I, Generalist

Step Up•Sacramento, CA

2d•$25 - $26•Onsite

About The Position

The SCI – Generalist is a field-based position that provides Housing Services for homeless members participating in the Sacramento County Permanent Support Housing Program (PSH). These members have been identified by the Coordinated Access System (CAS) aka Coordinated Entry System (CES) and referred to Step Up Housing Services for long-term housing assistance and supportive services for HUD Tenant-Based Rental Assistance (TBRA) Program. The SCI – Generalist will work closely with other Service Coordinators (if member is connected to another Step Up Program) to house members in this TBRA program services included (e.g. outreach, case management, complete housing application and submission, unit searches and RFTAs, housing inspections and recertifications, and relocations). Employment is based strictly on the contract and renewal of the contract.

Requirements

Minimum of 2 years’ experience working with people who experience homelessness and or are diagnosed with a mental-illness or Social Work/Mental Health related Bachelor's degree and minimum of 1 years' experience working with people who experience homelessness and or who are diagnosed with mental-illness in a community or housed setting necessary.
Ability to work as a part of a team is crucial.
Knowledge of issues facing program members, (e.g. health, substance abuse, mental health, physical health, domestic abuse, child welfare, resources for undocumented person).
Excellent written and verbal communication skills.
Must be able to perform extensive charting, electronic data entry and documentation.
Microsoft 365 Office is essential.
Must have own transportation and current California driver's license and insurance with good driving record at all times during employment.

Nice To Haves

Experience working with homeless and chronically mentally ill population, crisis intervention, understanding and commitment to psychosocial/Recovery-Oriented philosophy, strong computer skills, ability to work effectively in an interdisciplinary team.
Familiarity with and dedication to the Housing First and Harm Reduction models.
Ability to engage individuals on the streets in a meaningful manner, which imbues trust.
Understands and promotes safety first to self and team members.
Demonstrates good judgement and ability to work independently.
Ability to problem solve and use time management skills.
Organizational skills are key.
Knowledge of HUD TBRA (Tenant-Based Rental Assistance) guidelines.

Responsibilities

Work with a diverse and marginalized group of clients, experiencing many barriers including homelessness, complex trauma, medical health needs and substance use.
Provide Outreach to referred homeless individuals and families from CAS/CES to be screened for program eligibility HUD TBRA to rapidly house families and individuals.
Complete all eligibility Intake and Enrollment paperwork and upload it into Welligent and HMIS.
Assist all unhoused members with application process, unit identification, Recertifications and Relocation.
Provide ongoing supportive services prior and after housed.
Follow all Department of Housing and Urban Development regulations for tenant based rental assistance.
Provide clients with linkage to benefits establishment, and/or vocational resources to increase income.
Link clients with appropriate medical, mental health, substance abuse providers, as well as recuperative care, food, clothing and transportation resources.
Any other duties as required to ensure operations are successful.
Will take the lead on housing search, unit identifications and location and lease up placement.
Search for housing options aligned to the capacity and choices of the members and communicate program efforts to property managers to match appropriate housing options.
Conduct HUD Quality Standard inspections to ensure the unit meets HUD quality standards.
Coordinate lease signings with property managers and members.
Process requests for associated application fee’s expenses and prep any required documents.
Coordinate move ins to include furniture and appliances, as well as member transport.
Act as liaison between client and landlord for compliance with lease, eviction prevention, good neighbor behaviors, etc.
Once the member is housed provide retention services, creating a budget, debt management, job training linkage, problem solving skills, doing regular check ins on the client and rental unit, build a support network for the client.
Ensure client files meet set audit standards with required documentation.
Document services provided within 48 hours for every client contact, housing searches, placements, etc. and other documents utilizing prescribed record system. (HMIS and/or hard copy files.)
Verify and document client’s income. Complete rent payment schedule with client and provide utility allowance calculations to client. Complete rent calculations based on rent payment schedule.
Develop and update individual service plans (ISP) with the client’s input.
Track and report client outcomes in file and in HMIS. Ensure timely entry of data in HMIS and Welligent.
Ensure HMIS and Welligent data is complete and accurate.
Any other duties as required to ensure operations are successful.