Service Coordinator/Dispatcher

Burkhart Dental•Anchorage, AK

35d•$57,000 - $61,000

About The Position

We are looking for a Service Coordinator /Dispatcher at our Anchorage, AK branch office. The ideal candidate is a strong team player, organized and customer-service oriented. What you'll be doing… As a Branch/Service Coordinator your responsibilities include scheduling and coordinating the activities of the field service team, project management, customer service, administrative support, event planning, directing general office workflow, managing business schedules and travel coordination, and generally solving problems. You are the main point of contact for clients of Burkhart's repair and installation services as well as merchandise clients and sales team members. Your fast-paced regional sales & service team requires someone who looks around corners to plan ahead on behalf of the region and who serves as a firm and steady anchor to ensure the team remains focused on what is important. Success in this role requires an energetic, organized, customer-service focused person who will enjoy playing a supporting role at the center of sales activity and processes. What success looks like… DEPENDABILITY: Your daily tasks are completed in a timely and thorough manner, ensuring all activities, records, data, and processes are kept highly organized, accurate, and up to date. COMMUNICATION (SALES): You communicate exceptionally well with your team, branch associates, Burkhart clients, and others, support collaboration between sales and service, and you keep everyone in the loop. EXCEPTIONAL CLIENT EXPERIENCE: You go above and beyond in order to provide an Exceptional Client Experience. SERVICE EFFICIENCY: Burkhart and your region experience highly effective and efficient operating performance because of your strength scheduling and dispatching Field Service Technicians to maximize profitability and utilization. SERVICE DEPT PROFITABILITY: Your Service department is profitable, and you manage operational income, including ensuring work orders are promptly billed, to meet and exceed the approved annual budget. PROJECT MANAGEMENT: Your projects are highly organized, timely, and managed in a way that creates an exceptional experience for clients & Burkhart associates. TEAM SUPPORT: You facilitate the success of your team by making sure that your team has the tools and support they need to meet their goals. Your team can depend on you to be highly organized and provide high quality work in a timely manner.

Requirements

Associate degree, vocational certification, or other educational program related to office management, logistics, business administration, or closely related field.
2 years of scheduling and dispatching experience, or 3 years of customer service/administrative experience.
The associate must maintain a valid driver's license, maintain a good driving record (as defined by Burkhart's liability insurance), and be insurable at all times. This position may require associates to drive Burkhart vehicles to deliver parts or equipment to client worksites.

Nice To Haves

Experience with service coordination, scheduling, dispatching, inventory management, and/or customer service.

Responsibilities

scheduling and coordinating the activities of the field service team
project management
customer service
administrative support
event planning
directing general office workflow
managing business schedules and travel coordination
solving problems
main point of contact for clients of Burkhart's repair and installation services as well as merchandise clients and sales team members
ensuring all activities, records, data, and processes are kept highly organized, accurate, and up to date
communicate exceptionally well with your team, branch associates, Burkhart clients, and others, support collaboration between sales and service, and you keep everyone in the loop
provide an Exceptional Client Experience
scheduling and dispatching Field Service Technicians to maximize profitability and utilization
manage operational income, including ensuring work orders are promptly billed, to meet and exceed the approved annual budget
facilitate the success of your team by making sure that your team has the tools and support they need to meet their goals

Benefits

Competitive salary of $57,000 - $61,000 annually.
Comprehensive benefit package including medical, dental and vision coverage.
Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
401k program, Long-term disability, Short-term disability, and other supplemental benefits.
Opportunity to work with a supportive team in a fast-paced environment.
Career growth and advancement.
Family owned for 135+ years.

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