Service Dispatcher

Comfort Systems • Birmingham, AL

1d

About The Position

Key Responsibilities: Schedule and dispatch Field Technicians for daily assignments. Prioritize service calls based on urgency and impact. Coordinate all on-site work scheduling with customers. Manage job setup, technician time tracking, and updates Communicate between field and office to ensure workflow continuity. Monitor parts/materials availability and inform technicians. Issue and track purchase orders; reconcile PO logs. Maintain truck inventory and ensure accurate billing/payroll prep. Support cost control across PM contracts, repairs, and projects. Maintain service contract logs and assist with monthly revenue forecasts. Follow up with customers to ensure satisfaction. Participate in team meetings and assist with ordering parts and contract renewals.

Responsibilities

• Schedule and dispatch Field Technicians for daily assignments.
• Prioritize service calls based on urgency and impact.
• Coordinate all on-site work scheduling with customers.
• Manage job setup, technician time tracking, and updates
• Communicate between field and office to ensure workflow continuity.
• Monitor parts/materials availability and inform technicians.
• Issue and track purchase orders; reconcile PO logs.
• Maintain truck inventory and ensure accurate billing/payroll prep.
• Support cost control across PM contracts, repairs, and projects.
• Maintain service contract logs and assist with monthly revenue forecasts.
• Follow up with customers to ensure satisfaction.
• Participate in team meetings and assist with ordering parts and contract renewals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees