Service Dispatcher

Pavion • Syosset, NY

9d • $25 - $30

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Service Dispatcher to join our fire business unit.

Requirements

• High School Diploma or GED
• 2+ Years’ experience as a Dispatcher
• Basic computer skills

Nice To Haves

• 2+ Years’ experience as a Dispatcher within the Alarm Industry
• Knowledge of Fire, Security, CCTV, and Card access
• Ability to communicate and handle customer service issues independently and resolve them in a timely and professional manner
• Excellent organizational, customer service, and time management skills

Responsibilities

• Plan technicians’ routes for service calls based on availability, skill, and geographical location
• Assisting service department in daily operations
• Familiarity with New York City, Long Island and Westchester
• Provide information to technicians relevant to their calls.
• Contact Customers prior to service call to confirm appointment
• Other various duties asked of management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED