Service Coordinator - Commercial HVAC - Critical Environments

Daikin Applied Americas • Dallas, TX

3d • $25 - $40 • Onsite

About The Position

Daikin Applied is seeking a Service Coordinator for the Dallas District Service Office in Irving, TX. This role is due to growth in the Data Center vertical and will be responsible for customer service, coordination of technician schedules, manpower planning, and administrative functions to support efficient business operations. The ideal candidate will have a strong sense of urgency for critical environments and exceptional time management skills.

Requirements

• High School Diploma or GED.
• 3+ years of related experience in Mechanical, Electrical, Plumbing service field or comparable industry.
• Working knowledge of Microsoft Office Suite.
• Strong written and verbal communication skills.
• Strong organization, problem-solving, and customer service skills.
• Experience with Astea or any other service tracking software.

Nice To Haves

• Bachelor's degree may be considered in lieu of work experience.

Responsibilities

• Schedule and dispatch Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).
• Address customer inquiries and route technical questions to the appropriate resource.
• Continuously plan and adjust technician hours for the Data Center business.
• Coordinate job startups and communicate with customers regarding scheduling and follow-up.
• Invoice and bill customers.
• Perform local office AP/AR functions and follow up on payments.
• Ensure timely close-out of all work orders and proper filing of associated paperwork.
• Coordinate the warranty administration process.
• Order parts and track shipments.
• Enter and maintain information in the Enterprise Resource System, including work orders, customer information, and technician hours.
• Maintain OSHA logs.
• Answer telephones, greet customers, and maintain professional customer contact.
• Organize and coordinate the inventory process.
• Prioritize work related to Data Center critical environments with a strong understanding of time management and urgency.

Benefits

• Multiple medical insurance plan options + dental and vision insurance.
• 401K retirement plan with employer match.
• Paid time off and company paid holidays.
• Paid sick time in accordance with the federal, state, and local law.
• Tuition Reimbursement after 6 months of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED