Service Coordinator -- Case Manager

Comcast•Laurel, MD

2d•$20 - $30•Onsite

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Solar Energy World—now a wholly owned Comcast company—is expanding rapidly and looking for hardworking, results-oriented Inside Sales Representatives to support our growing DMV market. This role is designed for individuals who want to prove themselves, master the fundamentals of sales, and earn a clear pathway into Outside Sales. Comcast has a long and successful history of acquiring, investing in, and scaling high-potential companies. As part of Comcast’s Energy Services business unit, Solar Energy World is fully backed to grow aggressively while maintaining our commitment to integrity, in-house quality, and long-term value for homeowners—because tomorrow matters. contact as necessary. We are looking for a Service Coordinator/ Case Manager to join our Maryland team!

Requirements

Communication
Customer Service
Service Levels
Standards Compliance
High School Diploma / GED
2-5 Years Relevant Work Experience

Responsibilities

Coordinating and administering field technician schedules to build and manage quota in accordance with management directives and service level agreements
Supporting the daily planning and entry of labour quotas to fulfil work order volumes for internal and partner technicians
Utilizing workforce management systems to construct and oversee technician quotas effectively
Ensuring reallocation and assignment of field technicians across different management areas as required
Managing work order volumes and adjusting quotas to reduce customer appointment scheduling delays
Collaborating with field leadership to manage technician scheduling, aiming to meet service objectives and adhere to policy guidelines
Developing and distributing reports to support leadership in achieving business objectives
Leveraging ticketing systems for communication, documenting progress, and ensuring quality-aligned escalation management
Maximizing the use of company technology and support tools in line with business processes
Assisting field leadership with staffing plans and shift bids to optimize field operations
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.