Service Coordinator/Case Manager - Hood/Sherman/Wasco Co.

Community Living Case ManagementThe Dalles, OR
Hybrid

About The Position

This role presents a thrilling opportunity to make a real difference in the lives of individuals through Community-Based Services that honor each person's unique journey. Engage in Person-Centered Planning and collaborate with clients to create individualized support through ISPs (Individual Support Plans) that empower self-determination and reflect their strengths. You'll work alongside a passionate team committed to inclusive services and equity. As a problem solver and advocate, you'll contribute to developing Medicaid Waiver Services that enhance the quality of life for those we serve. Experience the joy of witnessing empowerment and growth, all while maintaining excellence and integrity in your service approach. We support children, adults, and their families to access both in-home and community services. Once determined eligible, we utilize a Person-Centered approach addressing the health and safety needs for the individuals and families being served. We assist individuals and families to identify natural and community supports, potential supports in their own homes, and potential Medicaid-funded supports in the community. We encourage self-determination and offer a supported decision-making process for individuals and families seeking services within their community.

Requirements

  • A Bachelor's degree in behavioral science, social science, or a closely related field; or A Bachelor's degree in any field and one year of human services related experience, such as work providing assistance to individuals and groups with issues such as economic disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing; or An Associate's degree in a behavioral science, social science, or a closely related field and two years of human services related experience.
  • Three years of human services related experience.
  • A valid driver's license
  • Knowledge of ODDS programs, rules, timelines, and documentation standards (Eligibility, ONA, ISP).
  • Understanding of Intellectual and Developmental Disabilities, person‑centered planning, and trauma‑informed practices.
  • Ability to conduct interviews, gather information, complete assessments, and maintain accurate documentation.
  • Strong organizational, time‑management, and case management skills with the ability to meet required deadlines.
  • Effective communication and collaboration with individuals, families, providers, and community partners.
  • Ability to problem‑solve, respond to crises, and exercise sound judgment.
  • Proficiency with computers, case management systems, and ODDS‑related platforms.
  • Must meet state requirements for mandatory reporting and maintain professional boundaries.

Responsibilities

  • Coordinate with individuals, families, and providers to fulfill essential ODDS tasks.
  • Participate in a Needs Assessment (ONA).
  • Develop and monitor Individual Support Plans (ISPs).
  • Visit clients in their homes or community settings to ensure their health and safety.
  • Address critical incidents.
  • Facilitate client choices in services while overcoming barriers to support access.
  • Collaborate with brokerages, providers, schools, and medical teams.
  • Ensure services are compliant with state regulations and timelines through meticulous documentation.
  • Empower individuals with I/DD to live the lives they choose.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Retirement Plan
  • On-Demand Pay
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