Service Coord Tier 2

CommonBond•Mankato, MN

3d•Hybrid

About The Position

The Service Coordinator II will be responsible for providing independent service coordination for residents, including those in permanent supportive housing when assigned, as well as promoting community building and engagement. This role emphasizes motivational interviewing, person-centered planning, compliance adherence, budget stewardship, and contributes subject-matter expertise to the team. Provides comprehensive person-centered coordination services for residents · Conduct thorough strengths-based assessments; develop and drive resident-centered, asset-based service plans using motivational interviewing. · Respond to resident crises independently, with consultation as needed; coordinate warm handoffs to clinical or emergency services. · Manage a defined caseload of permanent supportive housing households with proactive outreach and engagement, when assigned. Implement integrated housing and services model with 3 party property management partners · Collaborate with 3rd-party property management to address lease violations and coach residents back to good standing. · Coordinate multi-party case conferences for complex tenancy issues. Empower Residents Across Community Engagement continuum Inform residents of home base site(s) of important information and programming opportunities happening at their housing community through a monthly newsletter. Listen intentionally to residents, gathering ideas on programming and services they want to see. Involve residents in activities and programs taking place within their housing community. Collaborate with residents on the design of activities and programs taking place within their housing community. Empower residents to lead on issues they care about within their community. Works as an effective team member Operates with moderate autonomy; independently prioritizes caseload, escalates risk appropriately, and adheres to program standards. Influences site-level practices through compliance, budget stewardship, and program co-design. Serve as a resource to peers on community partner navigation and tenancy support strategies. Model collaborative problem-solving and constructive conflict resolution with internal/external partners. Maintains timely, accurate, complete, and secure resident records Maintain timely, complete records in ETO; uphold Housing Support/GRH program compliance (as applicable). Follow organizational policies for expense management and site-level budget tracking/reporting. Contribute to continuous improvement of documentation practices and data quality. Maintains communication flow and functions as a team leader · Follows through with own job responsibilities and assignments · Engages in constructive problem solving and conflict resolution · Provides information needed by other team members in a timely and effective manner · Gives and receives feedback to and from supervisor and other team members · Utilize Microsoft 365 tools, including Teams and Outlook for written communication within the team.

Requirements

Minimum 2 years demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
Knowledge of community resources and service networks.
Excellent interpersonal, verbal, and written communication skills.
Ability to work well in a collaborative team environment with both internal and external partners.
Ability to network and develop community partnerships
Experience using MS Office 365 and other software programs.
Be certified in CPR and First Aid or can become certified within six months of starting position.

Nice To Haves

Bachelor's degree in social work or related field OR at 2 - 4 years of work experience in a related field.
Licensed mental health professional or social worker.
Experience working with individuals and families transitioning out of homeless and working with coordinated entry system.
Knowledge of affordable housing programs.
Multilingual.

Responsibilities

Provides comprehensive person-centered coordination services for residents
Conduct thorough strengths-based assessments; develop and drive resident-centered, asset-based service plans using motivational interviewing.
Respond to resident crises independently, with consultation as needed; coordinate warm handoffs to clinical or emergency services.
Manage a defined caseload of permanent supportive housing households with proactive outreach and engagement, when assigned.
Implement integrated housing and services model with 3 party property management partners
Collaborate with 3rd-party property management to address lease violations and coach residents back to good standing.
Coordinate multi-party case conferences for complex tenancy issues.
Empower Residents Across Community Engagement continuum
Inform residents of home base site(s) of important information and programming opportunities happening at their housing community through a monthly newsletter.
Listen intentionally to residents, gathering ideas on programming and services they want to see.
Involve residents in activities and programs taking place within their housing community.
Collaborate with residents on the design of activities and programs taking place within their housing community.
Empower residents to lead on issues they care about within their community.
Works as an effective team member
Operates with moderate autonomy; independently prioritizes caseload, escalates risk appropriately, and adheres to program standards.
Influences site-level practices through compliance, budget stewardship, and program co-design.
Serve as a resource to peers on community partner navigation and tenancy support strategies.
Model collaborative problem-solving and constructive conflict resolution with internal/external partners.
Maintains timely, accurate, complete, and secure resident records
Maintain timely, complete records in ETO; uphold Housing Support/GRH program compliance (as applicable).
Follow organizational policies for expense management and site-level budget tracking/reporting.
Contribute to continuous improvement of documentation practices and data quality.
Maintains communication flow and functions as a team leader
Follows through with own job responsibilities and assignments
Engages in constructive problem solving and conflict resolution
Provides information needed by other team members in a timely and effective manner
Gives and receives feedback to and from supervisor and other team members
Utilize Microsoft 365 tools, including Teams and Outlook for written communication within the team.