Service Contracts Product Manager

Eaton Corporation•Raleigh, NC

7d•$130,000 - $190,000•Hybrid

About The Position

Eaton’s Critical Power Solutions (CPS) Division is seeking a Service Contracts Product Manager to join their team. This is a hybrid office (3x2) role for candidates living within 50 miles of Raleigh, NC. Relocation benefits are provided within the United States. Eaton’s Critical Power Solutions Division specializes in Uninterruptible Power Supply (UPS) systems, batteries, and Data Center Power Distribution (DCPD) products, ensuring power reliability in critical applications. The company fosters an environment of creativity and invention, allowing employees to reach their full potential. This role is key to supporting and servicing market-leading UPS and distribution products in a modern, collaborative hybrid environment that promotes work/life balance. The position is eligible for a variable incentive program and offers a competitive salary and benefits package.

Requirements

Bachelor’s degree from an accredited institution.
Minimum of 7 years of commercial experience, technical marketing, strategic planning, product management, and/or engineering experience.
Minimum of 3 years of experience in engineering leadership / project management / product marketing / or business development required.
Must be legally authorized to work in the United States without company sponsorship, now or in the future.

Nice To Haves

MBA in Marketing from an accredited institution.
Strong sense of urgency and ownership of the business.
Understanding of products and services to the market.
Excellent verbal/ written communications and presentation skills.
Experience leading and collaborating across an organization to achieve goals.
Excellent critical thinking and analytical skills to make data driven business decisions.
Self-motivated, self-managed, team-oriented, proactive, attentive to detail, task oriented, and able to overcome obstacles to meet schedule requirements.

Responsibilities

Developing and executing strategic and tactical initiatives to increase the growth and profitability of the CPS startup & service contracts portfolio in the U.S.
Supporting annual profit planning and strategic planning activities, including portfolio roadmap, price attainment, and execution of growth programs.
Driving go-to-market strategies based on offering, market, customers, pricing, and competition knowledge, including curating incentive programs and supporting business reviews.
Collecting Voice of Customer (VOC) inputs to drive new product offerings and market programs.
Managing monthly forecasting for the portfolio and supporting the measurement and tracking of Service sales leads for contracts.
Executing new solution launches to the market, working cross-functionally to develop/maintain literature, create presentations and competitive comparisons, and provide training and promotions to sales.
Collaborating with Sales and Service operations teams to address customer issues/needs and ensure seamless delivery of Services.
Working collaboratively with the Services Global Product Line (GPL), sharing best practices, market and portfolio updates, and providing standard services to global customers where applicable.
Creating and delivering content for operational reviews, product line reviews, staff meetings, sales meetings, customer visits, profit and strategic plans, etc.