Service Consultant Corpus Christi

Arjo • Corpus Christi, TX

1d • Onsite

About The Position

The Service Consultant position is responsible for the delivery, pick up, maintenance, cleaning and quality control of the Company’s medical equipment. This position will play a key role in ensuring the products are in compliance with infection control procedures set forth by the company and in accordance with government regulations. Additionally, this position requires direct customer contact providing 24/7 delivery, pickup and service support for products in customer accounts in a timely and professional manner.

Requirements

• Intermediate experience with MS Office (Word, Excel and Outlook); ERP systems and knowledge of databases preferred; experience utilizing handheld and desktop computing devices.
• Strong organizational and communication skills (oral and written communication); effectively able to articulate ideas.
• Solid interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others.
• Strong customer service skills and strong, hands-on technical skills; experience using hand tools to trouble shoot and perform minor repairs to product equipment.
• Demonstrated skill set with cleaning and disinfecting equipment and adhering to quality control processes.
• Ability to effectively follow and comply with standard work processes/procedures as established by the Company
• Ability to work independently as well as within a team environment.
• Ability to travel by commercial air service to attend scheduled business and corporate functions.
• Ability to learn new technologies and apply them to current environments.
• Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Ability to completely maintain confidentiality and discretion in business relationships and exercise sound business judgment as appropriate.
• Ability to complete all designated training programs required for the position.

Nice To Haves

• Distribution or field operations experience preferred.
• All Service Consultants must be willing and able to complete RotoProne certification within the first year of employment.

Responsibilities

• Prepare medical equipment, with the appropriate documentation, for delivery to customer facilities and patients.
• Load and unload delivered medical equipment at customer facilities and returned equipment at the company’s service center location.
• Develop and maintain strong and effective relationships with various levels of internal and external customers providing excellent customer service.
• Perform critical care medical equipment placements which can include conducting technical in-service to medical staff on product function and use. Potential for assisting in patient transfer.
• Manage patient and hospital experience with company products/devices through regular and routine rounding activities including appropriate documentation of actions.
• Use of hand-held device to complete on-site deliveries and pick-ups of medical equipment. Provide appropriate documentation of activity to the customer.
• Ensures accurate location of company equipment on site and help to facilitate the process of locating misplaced equipment at a customer facility.
• Drive a company fleet vehicle (van or box truck) to conduct deliveries and pick-ups.
• Troubleshoot equipment and make minor repairs using hand tools. Assist with preventative maintenance where appropriate.
• Participates in service activities including collections, inspections, service calls and demos within the service center.
• Demonstrate Arjo core values in daily activities.
• Maintain vehicle appearance by regular cleaning of trash and dirt and ensuring all routine vehicle maintenance is completed and appropriate records maintained.
• Using cleaners and solvents to clean and disinfect, then perform quality control checks on medical equipment.
• Adheres to work and safety instructions and meets required performance standards as defined by the management team.
• Conforms to, supports, and enforces all company policies and procedures.
• Maintains a clean and safe work environment including 5S activities. Follow Standard Operating Procedures (SOPs) and comply with the standards for Continuous Improvement.
• Ensures adherence to the attendance policy by showing up for all scheduled and unscheduled shifts and break periods on time and following company policies and procedures for utilization of vacation, personal and sick time.
• Participates in the on-call rotation and holiday work requirements to provide 24/7 coverage.
• Participates in any and all reasonable work activities as assigned by management including but not limited to participation in Arjo special initiatives and programs.

Benefits

• Travel requirement of approximately 25%, which may include international travel.
• Ability to travel by car or public transportation as needed to meet business needs.
• May work extended hours during peak business cycles.
• Ability to utilize computer and telephone equipment and other related office accessories/devices to complete assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED