Service Consultant

BACHMAN AUTO GROUP • Jeffersontown, KY

4d • Onsite

About The Position

Our Service Consultants knowledgably and courteously assist our customers to navigate the complex and technological process of getting a vehicle serviced and serve as a resource for our customers questions, keeping the highest level of customer satisfaction at the heart of their efforts.

Requirements

• Genuinely enjoys interacting with customers and assisting them with vehicle maintenance needs.
• Advises customers on manufacturer-recommended service items.
• Explains complicated repairs.
• Excellent time management skills.
• Very organized.
• Proficient in Microsoft products (Word, Excel, Teams, Outlook).
• Proficient in technological programs (e.g., CDK, Podium, XTime).
• Comfortable with and makes use of all company programs including CDK, Drive Centric, Rapid Recon, Microsoft 365 (Word, Excel, Outlook, etc.) and Teams, as well as various Manufacturer websites.
• Valid driver's license.
• Acceptable records check.

Responsibilities

• Assist customers in navigating the vehicle service process.
• Serve as a resource for customer questions regarding vehicle maintenance and repairs.
• Maintain the highest level of customer satisfaction.
• Coordinate activities for a large number of repair orders in various stages of the repair process.
• Communicate with a wide variety of people on many levels.
• Professionally and courteously explain repairs at the customer's level.
• Communicate clearly and effectively in person, over the phone, and in writing (email and messaging).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed