Service Consultant

Servco Pacific Inc. • Kailua-Kona, HI

4d • Onsite

About The Position

At Servco Kona, we provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.

Requirements

• High school graduate or equivalent
• Minimum one year of sales or customer service experience
• General mechanical knowledge gained either through work experience or education
• Strong communication and customer relations skills
• Strong attention to detail
• Ability to multi-task and meet deadlines
• Valid driver’s license and strong driving record

Nice To Haves

• Auto dealership service writing experience preferred

Responsibilities

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer’s approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-up on back ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

Benefits

• Service Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program.
• We also compensate our Service Consultants who receive strong customer service scores.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED