Service Connection Associate

Xcel Energy • Minneapolis, MN

6d • $25 - $35 • Hybrid

About The Position

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. This position can be based in Minneapolis, MN 55418; Eau Claire, WI 54702; or Amarillo, TX 79101; on a hybrid (3 days in office per week) work schedule. Position Summary Accessible as the first point of entry for residential and commercial electric and gas customers requesting Construction or Design services across various states. Responsible for processing customer requests as well as providing them detailed information and recommendations regarding company policies and practices. Responsibility is to provide accurate and efficient customer contact through listening to customer's needs, resolving issues with one contact. Assist with monitoring, supporting and developing representatives in support of department objectives. This position is targeted to a specific customer base of builders, developers, electricians, HVAC contractors and inspectors. Various shifts required for department coverage.

Requirements

• High School Diploma.
• Two years in Delivery or Customer Care or equivalent work experience.
• Previous customer contact experience.
• Working knowledge of computer systems that support billing, metering, account origination, outage maintenance and work management.
• Familiar with PC/Microsoft systems.
• Must be customer focused.
• Must have excellent written and verbal communications skills.
• Ability to be a self-starter as well as work in a team environment.
• Must be flexible and display leadership and training abilities.
• Knowledge of department processes and system procedures.
• Must be able to build working relationships with a variety of internal and external customers.
• Selection criteria may include testing and/or assessment.

Nice To Haves

• One year of project leadership experience preferred.

Responsibilities

• Analyze and determine appropriate process to expedite customer's inquiries and requests regarding residential and commercial gas and electric construction services (new, rewires, protective lighting, switching request and temporary services) that are received via phone, fax, email or mail.
• Establish initial service installation dates and communicate to customer and appropriate construction or design area.
• Performs standard processes for the department.
• Responsible for accurately inputting, communicating and referencing information reflecting the company's involvement or requirements in company systems that provide billing, metering, account origination, outage maintenance and work management.
• Provide technical assistance and referrals to other employees and departments.
• Research, analyze and provide solutions for service related customer needs using available resources, assigned to include but not limited to business and technical support.
• Assist in training new employees by demonstrating and explaining correct policies, procedures, and evaluating trainee performance
• Perform other specialized tasks and projects as assigned by supervisor and manager.
• Participate in specialized projects such as serving on quality teams, committees, and process improvement teams. Assigned to include but not limited to business and technical support.

Benefits

• Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
• In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.
• You will not be penalized for redacting or removing this information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees