Concierge - Mercedes-Benz Heritage Valley
About The Position
Mercedes-Benz Heritage Valley is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it. The Service Concierge greets our service customers, assisting with check-in when advisors are busy. In addition, they stage and moves vehicles to keep the drive-thru clear for incoming appointments and imminent guests. The position is vital to maintaining customer service levels in our high-volume service department.
Requirements
- Ability to drive manual transmission is required
- A valid class driver's license and safe driving history is required
- Must be comfortable working in all kinds of weather, in all seasons
- You must be legally authorized to work in Canada
Nice To Haves
- Customer service and/or admin experience preferred
Responsibilities
- Meet and greet customers arriving for service appointments
- Provide exceptional customer service by exceeding needs & expectations
- Answering incoming calls and directing them within the service department
- Taking customer payments
- Tending to customers in the lounge and offering refreshments
- Coordinate with Shuttle Drivers to ensure clients are picked up and dropped off
- Assist Service Advisors with pulling up customer’s vehicles and moving vehicles from service drive through
Benefits
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
