Service Concierge

Penske Automotive Group•San Diego, CA

3d•$43,000 - $48,000•Onsite

About The Position

BMW of San Diego, a Penske Automotive Group dealership, is looking for a knowledgeable and friendly Service Concierge to join their dealership team and deliver extraordinary customer experiences. This role supports the service department by assisting customers with courtesy loaner and rental vehicles, as well as processing payments in a timely, friendly, and professional manner. The pay for this position is $18 per hour, plus bonus opportunity, with an expected annual pay of $43,000 - $48,000.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal and organizational skills.
Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
Strong mathematical and analytical skills relevant to calculating, processing, and reconciling customer invoices, payments, and dealership deposits.
Prompt assistance to customers with courtesy, accuracy, and professionalism.
Exceptional customer services skills
Ability to use a computer and associated software for fleet management
Good communication skills, both written and oral
Able to safely drive vehicles both automatic and manual transmission
Highly productive
Ability to perform basic math
Ability to understand and follow work rules and procedure
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to interact well with others
Exceptional attention to detail
Works well in a team environment
Able to work will with a diverse group of people and be a positive influence on departmental morale
High School Diploma or equivalent; six months or more of related experience and/or training; or equivalent combination of education and experience.
Valid driver's license

Nice To Haves

Associates (A.A) degree or equivalent; one or more years of related experience and/or training; or equivalent combination of education and experience.
Experience in a customer service, retail or rental car company desired.

Responsibilities

Assist customers with courtesy loaner and rental vehicles.
Process payments in a timely, friendly, and professional manner.
Greet customers in a professional and friendly manner.
Assist in maintaining the loaner vehicle inventory.
Process service payments efficiently and accurately.
Ensure loaner and rental vehicles are checked out and returned according to company, third party, and manufacturer policies.
Maintain proper documentation and monitor vehicle condition and availability.
Establish and maintain good working relationships with all dealership departments.
Accurately receive and record cash, check, and credit card payments.
Issue refunds as directed.
Reconcile and deposit funds.
File all associated paperwork.
Charge appropriately for any damage, tickets, or tolls associated with loaner vehicles.
Ensure compliance with local, state, and federal requirements.