Service Concierge
Fletcher Jones Automotive Group•Newport Beach, CA
•Onsite
About The Position
Your next opportunity awaits at Fletcher Jones Motorcars. We are hiring a Service Concierge to join our team. The Service Concierge is responsible for greeting and directing guests upon arrival to the service department, assisting with the check-in process and arranging transportation as needed. The successful Service Concierge is comfortable multi-tasking to meet Guest Experience needs. This may include light automotive service such as tire pressure correction, fluid level top off, light bulb replacement and license plate installation.
Requirements
- Valid in-state driver’s license and clean driving record
- High School Diploma or equivalent
Nice To Haves
- Previous experience in a related role preferred
Responsibilities
- Greet and assist guests upon arrival for their visit to the service department.
- Provide administrative support for the Service Department.
- Receipt and close repair orders and act as a cashier confirming accuracy of payment and issuing receipts and accompanying paperwork as needed.
- Interact with each customer and follow up as needed in a timely and effective manner.
- Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
