Service Centre Coordinator

EY•Montreal, QC

3d•Onsite

About The Position

Join EY’s Workplace Services Group (WSG) as a Service centre coordinator and help to bring ideas to life through high-quality services. As a Service Centre Coordinator, you are responsible for the daily execution of print production, mail and courier services, and general workplace support within a fast-paced, high-volume environment. This is a hands-on role requiring you to manage incoming requests, operate equipment, handle physical materials, and deliver responsive, high-quality service to internal clients.

Requirements

1–3 years of experience in a hands-on operational role (print, mailroom, logistics, or admin support)
Experience working in a fast-paced, service-driven environment
Ability to manage competing priorities while maintaining accuracy
Comfortable working with equipment and physical materials
Fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role.

Nice To Haves

Experience in a professional service or corporate environment
Familiarity with print production workflows and mail/courier operations
Post-secondary education or equivalent experience

Responsibilities

Manage and prioritize incoming service requests across print, mail, and workplace services to meet deadlines and service expectations
Prepare files and complete print production work (printing, binding, cutting, laminating), ensuring accuracy and adherence to branding standards
Operate and troubleshoot production equipment while maintaining quality control throughout all jobs
Sort, log, and distribute incoming mail and courier items, and prepare outgoing shipments including packaging and labeling
Research shipping options and coordinate pickups to ensure cost-effective and timely delivery
Provide front-line customer service (walk-ups, email, requests), clarifying requirements and communicating updates or delays
Support office operations including scanning, photocopying, records management, meeting room setup/teardown, and catering coordination
Provide backup coverage for reception and security desks as required
Monitor and maintain inventory of supplies (print, courier, office), ensuring timely replenishment
Maintain a clean, safe, and organized service centre environment and follow all safety procedures
Perform physical tasks such as lifting boxes and standing for extended periods
Support overtime and additional operational tasks as required

Benefits

Competitive compensation package
Discretionary bonus program
Comprehensive medical, prescription drug and dental coverage plan
Defined contribution pension plan
Great vacation policy
Firm paid days that allow you to enjoy longer long weekends throughout the year
Statutory holidays
Paid personal days
Range of exciting programs and benefits designed to support your physical, financial and social well-being
Support and coaching from engaging colleagues
Learning opportunities to develop new skills and progress your career
Freedom and flexibility to handle your role