Service Center Support PT

EST FedEx Freight•Denver, CO

13d•Onsite

About The Position

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

Requirements

High school diploma or GED
Strong phone and interpersonal skills
Ability to count and perform basic math, with or without a calculator
Strong written and verbal communication skills
Ability to comprehend the various FedEx service products to assist in determining customers’ needs
Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
Typing/data entry skills
PC experience with the ability to learn required computer systems/programs
Demonstrated time management, organizational and multi-tasking skills
Ability to handle confidential information
Ability to follow instructions and complete required training
Ability to work independently and/or as a team member
Ability to work in a fast-paced team environment

Nice To Haves

Two years general office experience preferred
One year customer service experience, preferred
Previous transportation experience preferred
Ten-key skills preferred

Responsibilities

Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
Verify and complete required documentation and reports
Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
Administer freight pick-up process, as required
Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
Make freight delivery appointments, as required
Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved
Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
Comply with all applicable laws/regulations, as well as company policies/procedures
Perform other duties as required