2nd Shift Supervisor, Costa Mesa
About The Position
The Service Center Supervisor assists the Service Manager with the day-to-day operations of a Lucid Service Center and manages a team that may include service advisors, technicians, service assistants, and parts staff. The role provides an opportunity to develop managerial experience and advance by learning customer-facing service, technician operations, and service-center management. The Supervisor sets an example for the team and encourages continuous improvement. The Supervisor ensures work orders are detailed, complete, and properly filled out, and monitors the flow of work to help deliver the best possible customer experience. The position also supports employee development, operational compliance, repair quality, and timely vehicle service.
Requirements
- Automotive service experience, including understanding key performance indicators such as Customer Satisfaction Index (CSI), repair completion time, days down, and PDI completion and turnaround time.
- Learning agility.
- Willingness to take on additional responsibility and develop toward a management position.
- Self-starter with curiosity and a desire to review processes and implement changes.
- Ability to gain knowledge of company policies, protocols, and processes.
- Ability to collaborate, motivate, and lead individuals, groups, and vendors.
- Verifiable track record of excellence in customer service.
- Willingness to assist with repairs as needed.
- Strong organization and ability to drive continuous improvement in a fast-moving environment.
- Excellent written and verbal communication skills, and ability to work independently and collaboratively in a team environment.
- Ability to assist in building a world-class team.
- Ability to analyze and interpret internal reports.
- Advanced ability to use basic computer applications such as Microsoft Office, and ability to learn proprietary DMS software.
- Ability to travel as needed.
- Willingness to complete Lucid-provided CPR training after hire.
- Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.
Nice To Haves
- Associate degree or bachelor’s degree in Automotive Technology or Business Management, or equivalent work experience.
- Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
- Start-up experience and experience in related fast-paced environments.
- Previous OEM-specific EV experience and training.
- ASE certifications.
- EPA 609 certification.
Responsibilities
- Manage and develop service team members and day-to-day service business, including customer interactions, reporting, and repairs.
- Evaluate employee performance and provide consistent feedback to drive results.
- Participate in selecting, training, and developing service employees, and help ensure positions are filled in a timely manner.
- Support, implement, and follow up on training.
- Participate in meetings, workshops, and other learning opportunities.
- Ensure the team delivers a high level of customer experience and builds lasting professional relationships with clients and vendors.
- Manage timecards and schedules for service-center team members.
- Address client concerns and complaints quickly and professionally.
- Develop working knowledge of industry standards, regulations, and restrictions, and ensure department compliance.
- Delegate and direct service tasks as instructed by the Service Manager, ensuring client vehicles are repaired and returned on time.
- Monitor employee work and provide guidance, ongoing training, and development as needed.
- Perform quality-control checks on vehicles after repairs are completed.
- Develop a thorough understanding of Lucid Motors’ mission and the contribution of the Supervisor role.
- Assist with or perform administrative tasks.
- Resolve people and safety issues promptly and effectively, collaborating with Human Resources and appropriate teams.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Life and disability coverage.
- Paid time off.
- Paid holidays.
- Paid sick leave.
- 401(k) retirement plan.
- Eligible employees may participate in the company equity program and/or a discretionary annual cash incentive program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
