Service Center Specialist

Engage Employer • Tampa, FL

4d • Remote

About The Position

Engage PEO, recognized on the ‘INC. 5000 Honor Roll for the Fastest Growing Private Companies’ is seeking future Engagers who are ready to build a rewarding future. The Service Center Specialist will assist work site employees and employers with Engage PEO's clients in a call center setting, including client support, benefits, and miscellaneous projects. Work in a fast-paced, deadline driven environment, be computer savvy and have experience working in a Windows-based environment, including knowledge of MS Office software. Able to wear different hats, work in a team environment, and understand that their contribution will be essential for the success of this project. Assist in various projects, including assisting other teams and departments. Bilingual in Spanish is a plus. This is a remote position, working east coast business hours (EST).

Requirements

• Associate or Bachelor's degree in Business Administration, Communication, Human Resources, or related field
• Minimum 3 years of relevant work experience, with a broad knowledge of a field related to the job, such as accounting, benefits administration, business administration, and human resources
• Proficient with MS Office and Intermedial Microsoft EXCEL skills
• Must be able to work in an office environment

Nice To Haves

• Bilingual in Spanish
• Professional Employer Organization (PEO) experience is a plus
• ClientSpace and PrismHR knowledge is a preferred
• Medical benefits knowledge and understanding are a plus

Responsibilities

• Answer incoming Tier 1 calls, including employee and employer inquiries.
• Route calls to appropriate departments or creates PrismHR cases
• Assist worksite employees with employee portal troubleshooting
• Process Employee Benefits enrollments assistance
• Assist WSE with onboarding irregularities
• Phone presence is optimistic, confident, and assuring
• Takes corrective action for WSE at all levels of assistance
• Has the ability and willingness to help other team members through positive working relationships
• Works through WSE payroll issues as able
• Monitor general department inboxes and support with questions and concerns
• Process background screening and drug testing requests from our clients
• Process verification of employment and verification of income for our clients
• Administer E-Verify Requests for all new hires for our clients
• Putting together Benefits packets for clients
• Process unemployment claims through the various state websites as needed
• Administrative Duties and Support to the HR Service Center and other departments as needed
• Performs other duties as required

Benefits

• 3 Weeks Paid Time-Off per Year (Increasing with seniority)
• Parental Leave
• Paid Holidays
• Choice of Medical Insurance Plan or HSA with a generous employer contribution
• Life Insurance with an employer-paid base
• Dental and Vision
• Long-Term Disability Insurance with an employer-paid base
• Short-Term Disability Insurance
• Pre-tax Savings on most employee insurance premiums
• Medical Expense Flexible Spending Account
• Dependent Care Flexible Spending Account
• 401(k) enrollment with an automatic match
• Commuter and Parking Pre-tax Benefits
• Pet Insurance/Pet Assure Veterinarian Discount Plan
• Discount Tickets on Theme Parks and Attractions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree