Service Center Representative

McGill University•Sherbrooke, QC

8d•CA$54,450 - CA$69,580•Hybrid

About The Position

Under the direction of the immediate supervisor, responds to community requests for information by providing detailed explanations concerning processes, policies and procedures related to academic, administrative and support staff. Performs duties related to a variety of transactions, including but not limited to benefits, payroll, and records. Maintains files and records and resolves related problems.

Requirements

Must be service oriented and client-focused.
Demonstrated organizational skills and ability to multi-task.
Ability to prioritize and meet deadlines.
Demonstrated ability to clearly transmit and receive information.
Knowledge of Human Resources payroll processes and procedures.
Demonstrated ability to work in a PC environment using word-processing, spreadsheets and Workday.
English, spoken and written.
French, spoken and read.
Authorized to work in Canada.
Willing to work in the province of Quebec at the campus where the position is based / located.

Responsibilities

Performs electronic transactions and advises staff and administrators concerning procedures and access to electronic information.
Provides general and detailed information concerning University processes and policies.
Processes documents related to benefits, pension, payroll, records and compensation.
Assesses client needs and determines the appropriate transaction to be processed according to established guidelines.
Prepares acknowledgement and confirmation letters.
Maintains and updates records and files.
Sorts, codes, enters and verifies information.
Ensures the accuracy and completeness of information.
Investigates and follows up on discrepancies.
Consults appropriate documentation or resource persons in order to obtain and provide information.
Resolves problems.
Refers complex problems to resource persons.
Explains and demonstrates the use of computerized information systems such as an automated employee record changes system.
Provides assistance in completing various forms.
Initiates others in unit activities.
Follows up as appropriate.
Receives and follows up on matters related to various transactions.
Processes requests for confirmations and letters of attestation.
Prepares documents such as lists and reports.
Uses standard office equipment such as computer and phone system.

Benefits

Competitive benefits package (Health, Dental, Life Insurance)
Defined contribution pension plan (with employer contribution up to 10%)
Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
Competitive vacation policy
Two (2) personal days
Two (2) floating holidays
Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
Paid time off over the December holiday period
Tuition waiver for regular employees and their dependents
Up to two (2) days of remote work per week where the position permits