In-Office, Service Center Representative

Sedgwick•Dublin, OH

3d•Onsite

About The Position

This role is 100% onsite at our Dublin, Ohio office, located at 5555 Glendon Court, Dublin, OH 43016. The starting rate is $18.50 per hour, with a schedule of 12:00 PM – 8:00 PM EST. Sedgwick is looking for candidates eager to build their careers and make an impact. The primary purpose of this role is to provide excellent service to callers regarding claims for multiple lines of business, expedite the claims application process, provide detailed claim notes on all calls, resolve issues with a one-call/one-person response, and direct calls to the appropriate escalation path as needed.

Requirements

High school diploma or GED required.
One (1) year customer service experience or equivalent combination of education and experience required.
Knowledge of medical terminology
Understanding of claims management
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Strong organizational skills
Good interpersonal skills
Ability to multi task in fast paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies

Nice To Haves

College courses preferred
Inbound call center experience preferred

Responsibilities

Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
Assigns new claims to the appropriate claims handler.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Attendance during scheduled work hours is required.
Performs other duties as assigned.
Supports the organization's quality program(s).